Administrative Assistant

Sharon Anthony

************@*****.*** 943-***-**** Fayetteville, GA

SUMMARY

Seasoned professional with 20 years of experience seeking Administrative Analyst role. Proven expertise in data entry, process improvement, and problem-solving, with a strong background in customer service and administrative support. Demonstrated leadership and attention to detail in fast-paced environments, effectively managing time and ensuring accurate documentation.

WORK EXPERIENCE

Fulton County Superior and Magistrate Court

Senior Court Associate Oct 2014 - Present

• Manage inbound customer communications, providing solutions and alternatives by identifying needs and clarifying information.

• Deliver consistent and courteous service, ensuring alignment with organizational values and standards of professionalism.

• Collaborate with internal departments to resolve issues, escalating priority matters to management as necessary.

• Oversee timecard reviews and approvals, addressing discrepancies with upper management before payroll deadlines.

• Assist in leadership roles, including supporting court supervisors and contributing to team goals and quotas. Court Associate Oct 2014

• Reviewed and ensured accuracy and data integrity of court documents, prepared orders and forms for judicial signature, and updated case files, while submitting detailed reports to leadership highlighting completed work and improvement areas.

• Educated patrons on court policies, streamlined filing operations for enhanced efficiency, provided training to new hires, and supported staff as a Subject Matter Expert. Riverside Health System

Administrative Assistant May 2010 - May 2011

• Managed client appointments and schedules with precision, ensuring seamless communication with customers, providers, and medical staff, while maintaining accurate data in the company database.

• Addressed client inquiries regarding procedures and policies, and facilitated the collection of billing and demographic information to ensure comprehensive and updated medical records. Sentara Obici Hospital

Administrative Support Oct 2006 - Apr 2007

• Provided comprehensive administrative support, including managing communications, preparing correspondence, and ensuring quality service through effective staff collaboration and facility maintenance.

• Managed patient admissions and registration, including creating patient charts, verifying insurance eligibility, handling financial contracts, and training new hires, contributing to an efficient and welcoming patient experience. Georgia Department of Corrections

Administrative Assistant Jun 1997 - Apr 2006

• Processed and managed high volumes of court-related paperwork, ensuring accurate and timely data entry for inmates transitioning from county jail to state prison.

• Provided comprehensive clerical support, including data entry, document copying, scanning, and distribution, while maintaining organized record-keeping and filing systems for court correspondence.

• Facilitated effective communication by screening and directing phone calls, greeting and assisting court personnel, attorneys, and inmates' families, and managing both incoming and outgoing mail. EDUCATION

Ronald McNair High School Decatur, Georgia

SKILLS

Customer Service • Data Entry • Microsoft Word and Excel • Confidential Correspondence • Time Management

• Problem Solving • Reports/Documentations • Leadership • Attention to Details • Process Improvement • Problem-Solving • Microsoft Office Proficiency • Communication Skills • Critical Thinking • Attention to Detail

Contact this candidate