Customer Service Support Assistant

ABIMBOLA A.

ALLISON

A

A Lewisville, TX *****,

347-***-****

*********@*****.***

PROFESSIONAL SUMMARY

Dedicated DSA professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SKILLS

• Contraband inspections • Offender supervision • Records management

• Tower surveillance • Customer service

EXPERIENCE

Correctional Officer April 2023 - Current

Texas Department of Criminal Justice Palestine, TX

• Detected and removed contraband through unscheduled cell inspections.

• Reduced incident risk by remaining alert for signs of disorder or tension.

• Supervised offender work details, including institutional grounds maintenance and buildings

• Monitored offender behavior and addressed disciplinary action during shower and meal periods.

• Oversaw inmate meal service, hygiene needs and daily activities of inmate housing units.

• Escorted inmates to and from visiting room, dining room and outside facilities. Direct Support Assistant November 2018 - October 2020 DDSO Staten Island, Developmental Disabilties Serv Staten Island, NY

• Bedside Care

• Needs Assessment

• Household Cleaning

• CPR Certification

• Medication Administration

• Helped with home management tasks, including meal preparation, grocery shopping and routine cleaning

• Kept clients engaged in social networks and communities for personal health and growth

• Laundered items, changed sheets and made bed to keep patients' bedroom clean

• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming

• Provided compassionate and patient-focused care to cultivate well-being

• Administered prescribed medications under direction of physician. Home Health Aide June 2017 - June 2019

Aide At Home Staten Island, NY

Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness

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• Administered medication as directed by physician.

• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Administrative Assistant February 2009 - June 2011 Emel Group Of Company Lagos

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

• Maintained office supplies inventory by checking stock and ordering new supplies as needed

• Delivered top-notch administrative support to office staff, promoting excellence in office operations. EDUCATION

Associate of Arts - Business Administration, English May 2011 Lagos State Polytechnic, Lagos

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