Support Specialist Service Delivery
Resume:
Arthur F. Brannen III
Lot 141
Raleigh, NC 27604
E-mail: ********@*****.***
Results-driven IT professional with an overall experience of 27 years and with over 25 years of experience as a Mainframe Console and Batch Monitoring Specialist in Mainframe operations, Tape/Hardware management and service delivery. Possesses a proven track record of analyzing batch workflow in mainframe, mainframe console operations, tape operations and network/hardware management, recommending process improvements to improve system performance and maintaining business process documents. A resourceful team player committed to continuous improvement and driving operational excellence.
TECHNICAL EXPERTISE
Mainframe: MVS Z/OS, JCL, VSAM, FTP, JES 2/3, SDSF, TSO/ISPF, RMM.
Monitoring Tools / Software: Netview, HMC - Hardware Management Console, Tivoli Omnibus/Netcool
Job Scheduler: Tivoli/TWS, ESP, Control-M, CA-7, OPC, Robot (as400).
PROFESSIONAL EXPERIENCE
NCAOC, Raleigh NC
Computer Operator August 2023 - Present
Monitor and rerun Batch jobs in CA-ESP
Monitor consoles
Track UPS and CRAC units
Escort vendors
Create tickets for incidents within the work environment.
Print special jobs and distribute them to the appropriate departments.
Pomeroy, Durham NC
Mainframe Systems Support Specialist November 2019 – July 2023
Monitor system alerts through Tivoli Omnibus/Netcool.
Monitor Batch jobs in TWS, perform restarts or escalation as needed.
Continuously monitor the consoles, production and test Jobs, online programs, applications and tasks.
Monitor multiple mainframe consoles in LPAR, batch process, jobs, software applications & subsystems.
Perform IPL - Initial Program Load of multiple LPARs through console and Hardware management console (HMC).
Determining the proper course of action to be taken in the event of an incident.
Work on SYSLOG, OPSLOG to retrieve information, research, gather information and determine the issue to support problem resolution.
Process change requests and participate in change activities.
Record and report issues in the Mainframe environment using phone calls, emails, ticketing and activity tracking/log systems. Update Incident, problem and change records using Service now.
Insight Global, Durham NC
Mainframe Systems Support Specialist May 2011 – October 2019
Monitor system alerts through Tivoli Omnibus/Netcool.
Monitor Batch jobs in TWS, perform restarts or escalation as needed.
Continuously monitor the consoles, production and test Jobs, online programs, applications and tasks.
Monitor multiple mainframe consoles in LPAR, batch process, jobs, software applications & subsystems.
Perform IPL - Initial Program Load of multiple LPARs through console and Hardware management console (HMC).
Determining the proper course of action to be taken in the event of an incident.
Work on SYSLOG, OPSLOG to retrieve information, research, gather information and determine the issue to support problem resolution.
TC Computer Consulting, Torrington CT November 2010 – April 2011
Intern, Computer Technician
Install Operating Systems on client and former client machines.
Maintain a safe working environment, while maximizing efficiency.
Remote troubleshooting of client machines.
StaffLogix, New Milford CT October 2008 – July 2009
Operator
Responsible for monitoring Operations of Water and Screw machine
CDI Corporation, Southbury, CT June 2000 – March 2008
Crisis Manager
Competent in technical aspects of Disaster recovery analysis, participating as part of the Disaster recovery team with several disaster recovery simulations at an IBM facility.
Process batch jobs through TWS
Assisted management in a leadership role ensuring that daily operations run efficiently. Created and maintained new procedures for training of current and new team members.
Maintained/ monitored mainframe consoles, batch flow, jobs and software application in a multiprocessor environment.
Performed weekly/monthly and emergency IPL (Initial Program Load).
Participated in Disaster recovery and Major Change activities.
Mentored and monitored other associates in recording a problem and escalating to the right teams and management.
Acted upon and escalated issues to the concerned support groups regarding high-severity incidents.
OAO Technology Solutions, Southbury, CT June 1998 – June 2000
Mainframe Problem Determination Operator
Monitor subsystems, spool volume, jobs in SDSF, changing the service class, initiators, and priority of the jobs
Process batch jobs through TWS
Monitor wide area network.
Maintained/ monitored mainframe consoles, batch flow, jobs and software application in a multiprocessor environment.
Performed weekly/monthly and emergency IPL (Initial Program Load).
Participated in Disaster recovery and Major Change activities
Determine the proper course of action to be taken in the event of job abends, identify the issue and escalate it to the correct team to provide a resolution.
OAO Technology Solutions, Southbury, CT November 1996 – June 1998
Mainframe Computer Operator
Troubleshoot and resolve all abends and/or escalate to the appropriate personnel.
Monitor network system availability.
Create tickets for incidents in the data center.
Shift Lead Tape Pool:
Responsible for monitoring tape and print operations.
Training of new employees.
Scheduling of employees.
Tape Pool Operator:
Responsible for monitoring tape and print operations.
Education
Branford Hall Career Institute, Southington, CT June 2009 – April 2011
Computer Network Management
Presidents List Recipient
Naugatuck Valley Community College, Waterbury, CT September 1994 – June 1995
Emmet O’Brien Ansonia, CT Diploma received June 1994
Regional Vocational Technical School, Ansonia, CT
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