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User Research Content Creator

Location:
Baltimore, MD, 21218
Posted:
July 21, 2025

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Resume:

For the past * years, I have been working on the Modernizing Claims Processing (MCP) project with the US Department of Veterans’ Affair (VA). My work includes:

●Analyzing existing work processes to identify areas for automation

●Writing requirements (functional and user-centered) for the development and implementation of these automation solutions

●Facilitating discovery and product development between subject matter experts, field users and the development team

As the lead in two of the MCP workstreams (Business Process Improvements and User-centered Design), I work with the Engineering and Data teams to develop solutions which support the existing framework within the VA’s Benefits Administration department.

Outcomes:

By working with the various teams and stakeholders, I was able to help VA define problem spaces within the vast and complex system of benefits administration, and support the VBA’s goal of delivering benefits to Veterans in a timely and efficient manner.



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