Customer Service Quality Control

Marcus Wiggins

**** ****** ****** **, **********, DC 20018

Cell: 252-***-**** *****************@*****.***

Professional Summary

Versatile and dependable professional with extensive experience in retail, logistics, food service, and the tattoo industry. Skilled in customer service, team leadership, and operational efficiency. Known for strong communication, adaptability, and a commitment to delivering quality results. Seeking a challenging role to leverage diverse skills and experiences.

Core Skills

Customer Service & Satisfaction

Team Collaboration & Leadership

Inventory & Quality Control

Logistics & Warehouse Management

Computer Proficiency & Documentation

Creativity & Artistic Design

Professional Experience

Food Lion

September 2022 – September 2023

Cashier/Self-Checkout Associate

Processed customer transactions efficiently while ensuring high levels of satisfaction.

Assisted customers with inquiries and ensured accuracy in bagging and order completion.

Monitored self-checkout stations, preventing loss and addressing customer needs.

Customer Lead

Retrieved carts from the parking lot and returned them to designated store areas.

Provided support to cashiers by assisting with scanning and bagging during busy periods.

Bojangles

November 2021 – February 2022

Crew Member

Took customer orders via drive-thru and operated the register to process transactions.

Maintained cleanliness and restocked inventory to ensure seamless operations.

Taco Bell

May 2021 – November 2021

Crew Member

Prepared and assembled food items for dine-in and drive-thru customers.

Maintained cleanliness of the workspace, including mopping and sanitizing surfaces.

Ensured timely disposal of trash and adhered to food safety guidelines.

Vizionz Ink Tattoos

July 2020 – March 2021

Tattoo Artist

Welcomed clients and guided them through the tattoo process, including legal documentation.

Designed and applied tattoos, ensuring high sanitary standards and client satisfaction.

Provided aftercare instructions and ensured workstations were thoroughly sanitized.

Jennette Brothers

December 2019 – June 2020

Quality Control Manager

Conducted pre- and post-shift temperature checks for all warehouse sections.

Coordinated with sales representatives to manage inventory and substitutions.

Supervised teams to ensure accurate product selection and delivery.

Delivery Driver

Managed delivery routes, ensuring timely and accurate drop-offs.

Verified customer deliveries and maintained thorough documentation.

Money’s Worth Linens

June 2015 – November 2019

Logistics Specialist

Managed warehouse inventory and created detailed delivery reports.

Ensured accurate loading of trucks for specific delivery routes.

Machine Operator & Production Support

Operated and maintained production machines, resolving minor issues as needed.

Assisted across departments to ensure efficient workflow and timely production.

Sorter

Categorized linens prior to processing, maintaining quality standards.

Spyders Ink Tattoos

May 2014 – June 2015

Tattoo Artist

Provided tattoo services, including design, application, and aftercare guidance.

Maintained strict adherence to sanitation and safety protocols.

Education

Northeastern High School, Elizabeth City, NC — High School Diploma, 2011

Elizabeth City State University, Elizabeth City, NC

Communication

Effective communicator with strong listening and collaboration skills.

Skilled in providing and receiving constructive feedback and fostering teamwork.

Leadership

Motivates and supports team members to achieve shared goals.

Passionate about driving excellence and leading by example in all tasks.

References Available Upon Request

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