Customer Service Accounts Receivable

Mandy A. Thatcher

*** * ***** ******

Apt A

Circleville, Ohio 43113

Cell: 740-***-****

Email: *****.********@*****.***

Career Overview

Committed and motivated with exceptional customer-relation and decision-making skills, time management skills. Strong work ethic, professional demeanor and great initiative.

Professional Experience

Denial Management Specialist

National Credit Collection-MD Anderson

August 2024-present

General responsibilities include ensuring timely claim submission, follow up with no response from payers, payer rejections, correspondence, contract insurances and appealing denials based on HB or PB requirements. Ensure proper account documentation in the facility’s billing system. Responsible for processing and researching claims, following government and payer guidelines. Pb billing for Oncology. Epic & Excell. 70 claim quota per day.

Accounts Receivable Specialist

Hopewell Health Centers

March 2023-2024

Responsible for processing third party claims, including cross-over insurance claims. Behavioral health billing and FQHC. Review patient accounts for potential sliding fee scale discounts. Processing payments received by patients and third party through mail. Issue and track refunds to patients and insurance companies. Communicate with patients and insurance companies concerning patient’s accounts. Running monthly reports to determine delinquent claims. Researching and re-billing. Assisting with Switchboard. Coordinating physician insurance credentialing, including application completion, and compiling supporting documentation. EMR, ECW. Working from many different portals, TriZetto, Availity, etc. Microsoft Excel, Word. 40 Claim quota per day.

Server

July 1996-Present

Crispie Creme Donuts

Customer service, serving duties, operating cash register, opening and closing duties, fulfilling orders, record keeping, accounting duties. Responsibilities include opening and closing the Drive-Thru 4 days a week, cashing out approx. 75 vehicles per hour.

Administrative Assistant

May 2007-Feb 2013

Adena Health System

Administration duties: Computer, customer service, Filing, scheduling appointments, sending/receiving correspondence, Patient contact. Answering phones, operating fax machine, collaborating with Physicians and staff to ensure best possible patient care. Scheduling lunches for physicians and staff, met performance goals by reducing the budget on the ordering of office supplies by using Kanban System, familiar with Six Stigma Black Belt, current Yellow Belt Certification, implemented new organization system in Medical Records, Awarded full duties of Medical Records lead, many awards of Excellence in Teamwork and Productivity. Performed accounts receivable duties including collecting cash payments, deposits, managing discrepancies, documentation, and managed time of service collections. Surgery billing, Medicare Medicaid & commercial. Supported and followed all HIPPA regulations.

Phlebotomist/Administration

February 2006 to February 2007

Fayette County Memorial Hospital- Washington CH, OH

Performed Phlebotomy, Medical billing, medical records, customer service, answering multi-line telephone, fax machine, sending/receiving correspondence. Administration duties, scheduling appointments, updated patient accounts, computer. Insurance verification, collecting & posting cash payments.

Education

AAPC 2023-2024-CPC & CPB

Ohio University 2008-Associate Degree

Lpl Education -Bachelors in Finance

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