Customer Service Insurance Agent

TAMMY

CARTER

************@*****.*** 706-***-****

Columbus, GA 31907

PROFESSIONAL SUMMARY

Adept at fostering long-term relationships and skilled in candidate screening, I excelled in high-volume recruitment at ESS and enhanced client satisfaction in the insurance sector at Liberty Mutual. Leveraging administrative prowess and exceptional client management, I consistently met staffing needs and improved policyholder experiences, demonstrating a unique blend of interpersonal and technical abilities.

SKILLS

Candidate screening

Administrative skills

Recruiting and sourcing

Team collaboration

Recruitment strategies

Applicant tracking systems

New hire orientations

Client relationship management

Community networking

Pre-employment screening

Job applicant interviews

Networking

WORK HISTORY

Recruiter ESS - Columbus, GA 03/2024 - Current

Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Coordinated schedules to arrange management interviews with applicants.

Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.

Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.

Operated and maintained applicant tracking and candidate management systems.

Maintained compliance with federal and state employment laws during entire recruitment process.

Insurance Agent Liberty Mutual - Remote 02/2022 - 02/2024

Built strong relationships with clients through consistent communication and excellent customer service.

Responded to customer calls swiftly to resolve issues and answer questions.

Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

Maintained high standards of customer service by building relationships with clients.

Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.

Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.

Licensed Insurance Agent GEICO - Macon, GA 02/2011 - 03/2021

Calculated quotes and educated potential clients on insurance options.

Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.

EDUCATION

Valdosta State University - Valdosta, GA 05/2010

Bachelor of Arts: Sociology

Study Abroad: Mexico Spanish

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