Assistant Manager Customer Relationship

RESUME

SAMS ASLAM

Mobile:*** *****

Email: *****.****@*****.*** skype:samsaslam

PROFILE

•10 years of experience in hospitality industry.

•Ability to maintain excellent customer relationship even under difficult Circumstances without compromising in the company’s interest.

•Renowned team player.

•Excellent inter personal relationship and ability to work under team spirit

•Exposure in the field of hospitality industry OBJECTIEVES

Seeking a carrier responsible and challenging position in your esteemed organization that would enable me to execute my abilities and enhance the productivity of your organization.

WORKING EXPERIENCE

Presently working in PF CHANG’S Kuwait as a Waiter trainer since 2017 till now. In Alshaya group

• Working in AMBROSSIA BELL Delhi as a Floor Executive from 3rd Aug 2017 to till date.

• NESMA CATERING as a floor supervisor in SAUDI ARABIA from 31st Dec 2015 27th July 2017

•working as A Assistant Manager at 28 Capri Italy Restaurant in INDIA since 2nd Dec 14 to 3rd March 2015.

Concern - Bahrain International Golf Course Company (Royal Golf Club) Duration - February 2009 to Oct - 2013

Role - head-server

Role and Responsibilities

•Organizes service staff on his / her station to provide courteous and efficient service for guest ensuring that customer satisfaction is maintained at all times.

•Deputies for the Supervisor in the event of his or her absence ensuring the smooth running of the restaurant operation.

•Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.

•Informs guests of specials and menu changes.

•Make recommendations you genuinely feel your guests will enjoy.

•Answer question about our food, beverage and other restaurant function and services.

•Take food and beverage orders from guests, enter order in our point-of-sale which relays orders to the kitchen and bar.

•Perform side work at the start and end of each shift as required by service station assignment.

•Monitor and observe guests dining experience. Ensure guests are satisfied with the service. Respond promptly and courteously to any requests.

•Be ready and willing to assist fellow servers as situation arises.

•Be ready and willing to assist bus person with clearing and resetting tables.

•Thank guests for their visit and invite them to return.

•Adheres to company standards as it relates to personal grooming.

•Adheres to company standards and policies relating to safety, security, energy and first aid procedures.

Concern

- FLAVOR OF ITALY RESTAURANTS AND RESORTS, NEW

DELHI

Duration

- Sept. 2005 to December 2008

Role

- Captain

Role and Responsibilities

RESTAURANT

•Responsible for taking Order at the Table

•Upselling and recommended Food and Beverage especially Wine.

•Responsible for handling Complaints.

•Responsible for leading the F&B Brigade.

•Responsible for particular Assigned Section

•Customer Satisfaction through Quality Service.

•Responsible for making Daily Requisition General Item.

BAR

. Order taking and Service

Concern -INDIA HABITAT CENTRE, NEW DELHI

Duration -May 2005 - August 2005 Role -Steward

Role and Responsibilities

RESTAURANT

•Order taking and restaurant service

•Upselling and recommended Food and Beverage.

•Responsible for particular Assigned Section

•Customer Satisfaction through Quality Service

BAR

. Order taking and service

Concern -RADISSON, VARANASI

Duration -March 2004 – April 2005 Role -Steward

Role And Responsibilities

•Responsible for taking Orders.

•Responsible for set up of buffet.

•Responsible for doing Mis-en-plan before opening of Restaurant

•Responsible for taking Order at the Table

•Responsible for handling Complaints.

•Responsible for Billing of Table.

Concern - RADISSON, VARANASI

Duration - Oct. 2003 – Feb.2004 Role - Trainee

Role and Responsibilities

WORKING IN ALL FOUR MAJOR DEPARTMENT (I.E., F&B, F.O, H.K, FOOD PRODUCTION) OF HOTEL.

PROFESSIONAL QUALIFICATION:-

•Three year Diploma in Hotel Management and Catering Technology from

N.S.H.M. Academy, Durgapur (W.B) in the Year 2005

ACADEMIC QUALIFICATION: -

•10+2 from C.B.S.E Board (Commerce Stream) in the year 2002.

•10th from C.B.S.E Board in the year 1999.

PERSONAL PROFILE

Father’s Name : Mr. Abdul Salam Date of birth 05/07/82

Nationality : Indian

Passport no. : N5947635

Religion : Muslim Marital Status : Single

DECLARATION

I here by declare that the above-mentioned details are true and correct to the best of my knowledge and belief.

SAMS ASLAM

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