Customer Service Specialist

Sara Saber

762-***-**** *************@*****.***

Remote Customer Service Specialist

Professional Summary

Customer-focused and results-driven Customer Service Representative with 3+ years of experience delivering top-tier support in fast-paced remote and office environments. Skilled in CRM tools (Zendesk), live chat systems, and administrative operations. Proven ability to resolve issues efficiently, enhance customer satisfaction, and work independently with minimal supervision.

Core Competencies

• Customer Service & Communication

• CRM Tools: Zendesk, LiveChat

• Remote Work Efficiency

• Conflict Resolution & Problem Solving

• Time Management & Multitasking

• Data Entry & Accuracy

• Process Improvement

• Insurance Claim Processing

Professional Experience

Customer Service Specialist (Remote)

Medical Answering Services Oct 2023 – Mar 2024

• Scheduled appointments with 95% client satisfaction

• Reduced follow-up calls by 40% through prompt issue resolution

• Maintained accurate CRM records via Zendesk, improving data accuracy by 20%

• Enhanced team efficiency by streamlining internal support processes

Insurance Administrative Assistant

Lalor Family Dental Apr 2024 – Oct 2024

• Managed insurance claims, reducing processing errors by 12%

• Optimized claim approvals and reimbursement timelines through detailed policy analysis

• Strengthened patient satisfaction via timely, accurate support and coordination

Customer Service Representative

TSI National Grid Jul 2022 – Jun 2023

• Handled inquiries and complaints, improving customer retention

• Resolved technical issues with SaaS platforms and reduced service backlog

• Leveraged customer feedback to implement service enhancements

Education

Associate of General Studies

Broward College Aug 2024 – Present

Technical Skills

Microsoft Office Zendesk CRM Software SaaS Platforms LiveChat Data Analysis

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