Sep ***3 - Present
Jan 2016 - May 2020
Roheena
778-***-**** • *******.**@*****.***
Work Experience
Social organizer
Coar organization
Analyzing social activities and community experiences to collect data. Identifying, contacting, and collaborating with potential leaders. Recruiting new members for the core group and community organization activities.
Providing leadership training for members.
Call-centre Agent
Eracon technologies
Take customer calls and provide support for their inquiries Offer assistance to clients who may be having issues and pass them on to the correct departments, as needed
Call customers to offer new products or programs
Review customer accounts and proactively reach out about upgrades or support issues
Work with colleagues to provide better customer service across the organization
Help train new employees
Warehouse Worker
Muslim Food-bank
Loading, unloading and moving products and materials by hand or by using equipment such as a forklift.
Counting, weighing, sorting, packing and unpacking products of various sizes to make sure shipments are safe.
Keeping an inventory of products in the warehouse and making sure everything is in the correct place and ordered if needed. Working with others within the warehouse and managers to make sure daily procedures are done.
Education
Bachelor of Arts at Economics and development studies Asian university for women
Language
Fluent in English, Urdu, Pashto, Dari and Farsi.
Skills
Over 2 years of dedicated professional social work and as a call centre agent with high standard of integrity and accuracy. Hands on expertise in utilizing MS Office, demonstrated proficiency in in QuickBooks and Python Strong administration, organizational, planning and time management skills to work in a fast-paced environment Result oriented, refined analytical skills and problem solving abilities with and meticulous attention to details