Support Analyst Quality Assurance

Rubens Guillomaitre

New York, NY *****

P: 347-***-**** – E:******.************@*****.***

Professional Summary

Technology-inclined professionals possess strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Skills

Technical Documentation

Network Administration

Software Implementation

IT risk management

Troubleshooting

Quality Assurance

Service support.

TCP/IP

Mac systems

Data Management

Report Analysis

Meeting Arrangements

Work History

11/2020 to 12/2022

Trade Support Analyst

RBC Capital Markets, LLC – NY

Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.

Worked with clients to develop financial planning strategies and solutions through evaluation of finances.

Developed advanced product knowledge to share current information while generating and delivering products quotes.

04/2014 to 11/2020

Desktop Support Analyst

RBC Capital Markets, LLC – NY

Contributed to the success of IT projects by assisting with hardware installations, upgrades, and migrations.

Optimized system performance with routine diagnostic testing and performance evaluations.

Ensured data integrity and security through regular backups and implementation of antivirus software.

01/2010 to 04/2014

Service Desk Specialist

RBC Capital Markets, LLC (Consultant) – NY

Minimized system disruptions by performing regular maintenance on hardware components and software applications.

Consistently met or exceeded SLA targets through diligent issue tracking and follow-up activities.

Collaborated with cross-functional teams to identify root causes of recurring issues, implementing long-term solutions that improved overall system stability.

01/2004 to 01/2010

Assistant Manager

Swissport Solutions – NY

Facilitated clear communication between employees and upper management through regular meetings and updates.

Enforced company policies consistently while handling disciplinary actions when necessary, with fairness and respect.

Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Education

01/2000

Baruch College of The City University of New York - New York, NY

4 Semesters towards bachelor’s degree of sciences.

06/1997

High School Diploma

High School for Service and Learning At Erasmus. - Brooklyn, NY

Certifications

Global Knowledge and Professional Development & IT Training. - Administration & Maintaining Windows 7 Certificate. - NY, June 2014.

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