High School Guest Services
Resume:
*********.**@*****.***
Objective A Hospitable, presentable and hard working team player who possesses a high standard of personal appearance and hygiene. Always focused on making sure that every guest served to the high possible standard by having on outgoing,polite and professional attitude towards all patrons. Constantly working hard to ensure that guest expectations are met and that their time being served is a memorable experience.
Education Yashwantrao chavan Maharashtra Open University, Nashik 2019 Bachelor of science in Hospitality studies and catering service - Veer Narmada South Gujarat University, Surat 2016
Bachelor of Commerce (B.com) -
Gujrat Secondary & Higher Secondary Education Board, Gandhinagar 2012 Shah J G Sharvajanik High school, Khattalwada -
Language
Experience Princess cruise
Jr waiter 20/03/2023 - PRESENT
• Provides a positive first impressions to every guest through a warm, welcoming individual greeting always maintains a clean and professional appearance.
• Nurtures a lasting connection with every guest by always showing geniune intrest during service and remaining fully engaged throughout the voyage.
• Always observes and identifies guest preferences and adjusts service accordingly, anticipating guest's needs and offering appropriate responses without the guest having to ask.
• Assist the waiter to create a comfortable, elegant ambience by always preparing table setting and maintaining service station in line with all company standards.
• Assist the waiter to deliver food and beverages as requested, on time, in the correct service order, follows up to ensure each guest's needs have been met and suggests solutions to any issues.
• Always follow all company guidelines, policies, and procedures, including USPH protocols. One & Only Royal Mirage,Dubai
Head Waiter 09/2021 - 19/2023
• Competently utilise the P.O.S to process guest Order, complete payment transaction, and issue receipt.
• Execute top quality guest services,
• Including greeting guests in a friendly manner as they arrive
• Receiving orders, and accommodating the needs and request of guests daily.
• Maintain seamless day to day operations by developing in depth knowledge of appropriate food handling techniques Such as a proper soup temperatures
• Equipment cleaning procedures.
The Lalit, Mumbai
Waiter 03/2020 - 09/2020
• Orchestrated examplary services by greeting guests, courteously, taking orders accordingly,and making sophisticated recommendations when requested, which resulted in over guest satisfaction rate based on feedback surveys.
MehulKumar
Prakashbhai Gore
Khattalwada, Gujarat, India
1. English
2. Hindi
• Guest Service and conflict Resolution strategies were implemented to maintain a high level of guest loyalty.
Sun & Sand Mumbai
Steward (Waiter) 06/2019 - 04/2020
• The serving staff, types of services and table settings, Taking Orders, Suggestions and Suggestive Selling, Beverage service,Team Work, Sanitation and Food Safety.
• Competently utilise the P.O.S to process guest Order, complete payment transaction, and issue receipt.
• Maintain seamless day to day operations by developing in depth knowledge of appropriate food handling techniques Such as a proper soup temperatures
• Equipment cleaning procedures.
Skills
Achievements
& Awards
• STCW Certificate 2024
• 2 years of On job training certificate
• Fire safety training 2020
• WSET Level 1
• Barista Coffee Training
Activities Traveling
Bike Riding
Photography
Sports (Kabbadi)
Personal
Details
Date of Birth: 30th July 1995
Nationality: Indian
Marital Status: Unmarried
Sex: Male
Passport no.: T2341947
Date of issue: 04/03/2019
Date of expiry: 03/03/2029
Place of issue: Surat
• Conflict Resolution
• Superior co-ordination skills
• Food Safety & Hygiene
• Training & Development
• Excellent Guest Services
• Quality Assurance
• Multitasking
• Health & Safety Regulations Compliance
• Good Communication
• Quick Decision making
• Adaptability and flexibility
• Team work
Contact this candidate