Michael P. Jones
Rochester, New York 14606
Phone: 585-***-****
**************@*****.***
EDUCATION:
Bachelor of Science in Business Administration: Concentration in Finance
State University of New York College at Brockport, Brockport, New York
EMPLOYMENT EXPERIENCE:
Upstate Family Insurance- Associate Agent
December 2009-Present
Sold Auto, Home and Business Insurance
Oversaw account receivable operations and deposited checks
Payment Processing
Established and maintained general office policies and procedures
Maintained budget and chart of accounts
Communicate with clients to obtain information and resolve issues
Liability and cash management of agency
Paychex Inc November 2009- December 2009
Client Service Advisor (Temporary Assignment)
Advise current clients on their 401K
Explain costs and fees associated with taking early distributions
Facilitate 401K roll-overs
Provide helpdesk assistance for clients accessing the plan web site
Ortho-Clinical Diagnostics; Bausch & Lomb (through Kelly Svcs) April 2009-Oct 2009
Customer Service Representative
Inbound calls from medical facilities & doctor’s offices
Place orders for medical equipment, supplies, and contact lenses
Processed credits for un-received items, standing orders and fax orders
ADP Business Services (at Sutherland Global Services Inc) October 2004- March 2009
Inside Sales Representative
Sell payroll, tax, and W2 services for ADP
Offer upgrades to improve day to day business activities
Negotiate pricing and discounts to achieve sales targets
Using outbound calls to generate leads and set appointments for outside sales and district managers
Manage, coach, and train a team of 8-10 sales representatives
Responsible for tracking & documenting progress and goals of team
Business to Business sales of human resource products including worker’s compensation reporting
References upon request