Customer Service Asset Management

Hi! Hope this communicaƟon finds you in the best of Ɵmes.

Thank you for this opportunity to present my personal, academic, and professional acumen and accomplishments for your perusal.

It is my pleasure to bring to your kind aƩenƟon that I have more than eight years’ experience across the IT, educaƟon, travel, e-publishing, and banking sectors. During the aforesaid career progression, I have honed my skills in technical/creaƟve/SEO content wriƟng, business process execuƟon, digital asset management, internal communicaƟon, corporate communicaƟon, customer service, digital markeƟng, and, as an iniƟaƟve, training recruits in soŌ skills.

MA in English and ComparaƟve Literature, MBA in Tourism, successful adaptaƟon to mulƟple business ecosystems, and hands-on experƟse in creaƟng content for digital markeƟng have shaped me to write apt content for all business and aestheƟc objecƟves. Exposure to MathemaƟcs, Physics, and Chemistry at school has rendered me tech-savvy and science- literate. This literacy plays a key role in my ability to understand and translate complex technical details and processes into relevant and easily understandable content. I am proficient in applying MS Office, Jira, OpenText Web Experience Management (WEM), SEO, and SMM for professional use. And I could quickly learn to operate any process-specific digital tool to complete the associated task.

I appreciate the consideraƟon of my candidature for the posiƟon applied for and look forward to forging a mutually producƟve associaƟon with your company. The ensuing parts of this document enumerate the aspects briefed above. Best regards,

Julious.

RÉSUMÉ

Name : Julious Christopher Periasamy Rassou

Father’s Name : Rassou Arockianathan

Gender : Male

Date of Birth : 14 May 1974

Marital Status : Married

Contact Details

Permanent/Postal Address : 15, 2nd Cross Street,

Anna Nagar,

Puducherry - 605005.

INDIA

Mobile : +91-958*******

Email : ************@*****.***

Chennai Residence : 3, Nagalakshmi Street,

Thiruchendur Nagar, Old Pallavaram,

Chennai - 600117. INDIA

LinkedIn Profile URL

https://www.linkedin.com/in/jcprassou-contentwriter/ Post-Graduation, UG, and Schooling

1998 to 2000 - Master of Tourism Administration (MTA - Full-time PG) Pondicherry Central University, Puducherry.

Passed in First Class.

1994 to 1996 - MA English and Comparative Literature (Full-time PG) Pondicherry Central University, Puducherry.

Passed in First Class.

1991 to 1994 - BA English (Full-time UG), Tagore Arts College, Puducherry. 1991 - Higher Secondary

Petit Seminaire Hr. Sec. School, Puducherry.

1989 - Matriculation

Petit Seminaire Hr. Sec. School, Puducherry.

Languages Known

English - Fluent/Advanced Level to read, write, speak, and comprehend. Tamil (Native) - Fluent/Advanced Level to read, write, speak, and comprehend. Hindi - Beginner Level to speak and comprehend.

Page 1 of 3

Professional Experience

April 2023 (currently working here)

Procedure Writer/Publisher,

Wells Fargo International Solutions Pvt. LTD., Chennai. INDIA Role Description:

Verifying the final draft against a standardized checklist for quality.

Using Open Text WEM software, channeling and publishing the content to reach the intended audience for appropriate access and adherence.

Coping with the continuous improvement drive of the bank, applying undivided focus on the constant changes and subtle nuances to the process, and successfully adhering to the same.

Initiatives:

o Gathering and circulating weekly insights among the team. o Hosting the periodic team standup meetings.

o Participating in internal Risk Expos to explain the team's role in mitigating and preventing risk.

https://www.wellsfargo.com/

March 2021 to March 2023

Content Editor,

Tag India Pvt Ltd., Chennai. INDIA

Role Description:

Consistent with the prescribed process, maintained the Digital Asset Management

(DAM) library for the pharmaceutical company, Sanofi.

Using their Content Management platform, uploaded, updated, and deleted digital assets and the respective metadata for the hassle-free access and action of all concerned stakeholders.

Tasked to be the team leader's backup.

Constantly offered process-related guidance and support to the team.

Led the team of five when the team leader was indisposed or out of the office. https://www.tagww.com/

October 2020 to December 2020

Content Writer,

Roadmap IT Solutions Pvt. Ltd., Puducherry. INDIA

Role Description:

Created SEO content for the company’s website and its online and offline business and marketing strategies.

Targeting decision makers, wrote case studies, blogs, articles, white papers, and email campaigns for the company’s ERP product.

Crafted social media marketing content to drive the digital marketing strategy. https://roadmapit.com/

Page 2 of 3

September 2019 to September 2020

Creative Writer,

ICT Academy, Chennai. INDIA

Role Description:

Created articles on diverse subjects for the Academy's flagship online magazine, ICT Connect.

Transcribed the expert advice/speeches from the Academy's industry-institution interfaces in alignment with the language standards of the magazine and the caliber of the target audience.

For language and grammar hygiene, edited the Academy's periodic journals that published research papers submitted by scholars from across the world. https://ictacademy.in/pages/index.aspx

March 2017 to September 2019

Content Writer,

Roadmap IT Solutions Pvt. Ltd., Puducherry. INDIA

Role Description:

Interviewed the internal SMEs and researched online sources to create SEO content for the company’s website.

Targeting decision makers, wrote case studies, blogs, articles, white papers, and email campaigns for the company’s ERP product.

Crafted social media marketing content to drive the digital marketing strategy.

Initiatives:

o Corporate communications.

o Drafting replies for RFQs based on expert advice. o Training recruits for soft skills.

https://roadmapit.com/

Certifications

2019 (Oct to Dec) - Digital Marketing Basics

Focus’d IT Academy (FITA), Chennai.

2004 (May to Oct) - Diploma in Advanced Airline & Travel Agency Program Institute of Airlines and Travel Agencies, Chennai. Passed with First Rank

2005 March - IATA/UFTAA Foundation Diploma including Electronic Booking Tools Offered and assessed by IATA, Montreal, Canada.

Passed papers 1 and 2 in the first attempt

1997 to 1998 - Diploma in Software Management

Aptech Computer Education, Puducherry.

Page 3 of 3

Contact this candidate