Pharmacy Manager Customer Service
Resume:
Dr. Prajesh Shah
Des Plaines, IL 60016
***********@*****.***
847-***-**** (C)
EXPERIENCE: CVS, Chicago, Illinois 2/2006-Present
OSCO, Chicago Illinois 6/1996-02/2006
Pharmacy Manager
Maintain a complete pharmacy operational requirements by organizing and directing technicians’ work flow.
complies with CVS, state and federal drug laws
Promotes recruiting, training and managing staff
Train new pharmacists to become APHA certified immunizers. Provide immunizations to patients, i.e. flu, tetanus, pneumonia. Provide smoking cessation pharmaceutical care program to help quit smoking. Review prescriptions and customers profile to check overlaps allergy and drug Interactions.
Manage inventory and drug returns.
Handle customer questions/complaints and inquiries. Promote and support all CVS standards regarding quality customer service. Promote continuous quality improvement in job performance and maintain a clean environment. Supervise 2 Pharmacists and 6 Technicians.
EDUCATION: University of Illinois at Chicago
Doctor of Pharmacy (Pharm D.)
Graduation Date: May 1996
CERTIFICATION: APhA certified smoking cessation
APhA certified immunizer
AWARDS: Ranked #2 store in the District 7 for 2015 Zero claims from insurance pharmacy audit between 2010-2015. SKILLS: Knowledge of PC based software, including but not limited to Excel and word. REFERENCE:Available upon request.
REFRENCES:
Thomas Meade, Pharmacy Supervisor at CVS
Mukesh Patel, Pharmacy Manager Walgreens 773-***-**** Kevin Murphy, District Supervisor at CVS
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