IT Support

Maxdavis Oparanozie

Elizabeth, NJ 908-***-**** ********.**********@*****.*** LinkedIn

Certified Google IT Support Professional with hands-on training in technical support and troubleshooting. Two years in the production and fulfillment industries led to developed skills in optimizing workflows, managing inventory with high accuracy, active listening, and resolving technical issues swiftly. Proven ability to streamline processes, enhance efficiency, and utilize data-driven insights to improve operations. Adept at collaborating with teams to overcome challenges and maintain seamless operations. KEY ACCOMPLISHMENTS

● Increased juice production efficiency by 66% by working well with a small team to optimize the assembly system.

● Minimized downtime by quickly troubleshooting equipment malfunctions and replacing damaged parts.

● Reduced waste by analyzing production data and adjusting strategies to meet changing customer demand. RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking System Administration • Team Collaboration • Process Optimization • AutoCAD • SolidWorks • Microsoft 365 • Zoom • Slack CERTIFICATES

Google IT Support Professional Certificate 09/2024 Merit America • Virtual

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support critical for workplace success; comparable to the latest CompTIA A+ certification.

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

● Earned a NOCTI Workforce Competency Credential in Pre-Engineering and Engineering Technology, demonstrating proficiency in industry-standard technical and engineering skills RELEVANT EXPERIENCE

Juice Production Specialist • Crossmark/Sam’s Club, Edison, NJ 10/2022 - 04/2023

● Optimized the juice-making process by implementing an assembly system, leading to an increase in efficiency and a 66% increase in juice output.

● Resolved equipment malfunctions and technical issues swiftly by troubleshooting and preparing backup and replacements for damaged parts, minimizing downtime, and maintaining a seamless operation.

● Collaborated with 8 team members to monitor inventory levels and keep regular documentation to ensure all necessary supplies needed for production and repair were available.

● Utilized data from documentation to adjust production strategies, such as adapting to changes in customer demand, thus reducing waste.

Fulfillment Center Associate • Amazon, Edison, NJ 07/2021 - 10/2021

● Streamlined order fulfillment processes using a detail-oriented mindset to ensure that all packages and parcels handled always went where needed and as quickly as possible.

● Tracked and managed inventory by utilizing handheld scanners, achieving high accuracy in order picking.

● Monitored technical equipment, identifying issues early and coordinating with team members and superiors to minimize downtime.

● Collaborated with upwards of over twelve team members per day to resolve logistical challenges such as package carts being sent to the wrong trucks, enhancing overall warehouse efficiency and accuracy. ADDITIONAL TECHNICAL EXPERIENCE

● Proficient in utilizing computer-aided design (CAD) software, including AutoCAD and SolidWorks, with hands-on experience in creating and modifying technical drawings.

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