Customer Support Call Center

Location:

Posted:

July 20, 2025

Edward Pushkarewicz

267-***-**** **********@*****.***

Carrer Objective – Obtain a position focusing on customer outcomes and experience.

RELEVANT EXPERIENCE

Xtium formally Evolve IP King of Prussia,PA

Senior Unified Communications Analyst June 2017-June 2025

Provided Customer Support through the phone, email, and screen sharing

Maintain and expand relationships with customers

Troubleshooting Voice Over IP Products, reading SIP messaging and call quality issues

Troubleshooting Webex Communicator, Unity, and Microsoft Teams Direct Routing

Create and upsell voice solutions to meet business needs for clients and provide results

Built Call Center, Auto Attendant Solutions, and provisioned new clients

Working in Cisco switches, Edgewaters and LAN And WAN Network Management

Editing Broadsoft platforms, Microsoft Teams Admin Center, and desk phones

Worked with carriers and ISPs to make routing changes and find solutions

KPI Leader Award for 2019 (Day Shift Unified Communication)

Thomas Jefferson University Hospital Philadelphia, PA

Logistics Technician /Case Cart coordinator Sept 2011- Oct 2015

Pulled medical products in warehouse and prepared orders for different regions and O.R.s.

Received shipments on loading dock and built skids for delivery within the hospital.

Stocked, inventoried and maintained the carts on the 5th floor Gibbons and the O.Rs.

Provided stats and equipment throughout TJUH

Used PeopleSoft to maintain correct inventories counts

Constructed cases for the O.R.s and assisted teammates

Used Abacus and Orsos to track and locate inventory, sterile trays, and communicate with nurses

Sigma Nu Fraternity Fall 2006

Marshal (Candidate Education Supervisor) Fall 2009

Lead group of 13 candidates into brotherhood with a 100% retention rate.

Arbitrated disputes between candidates and members and found resolutions.

Recorded the performance of candidates and created progress reports.

Community Service Chairman Fall 2007-Spring 2009

Organized blood drive with Red Cross and oversaw execution of event.

Documented community service accomplishments of the fraternity and reported them to Penn State

Reformed old community service requirements and raised the bar for excellence.

EDUCATION

The Pennsylvania State University University Park, PA College of Liberal Arts, Major: Labor Employment Relations December 2010

College of Liberal Arts, Minor: Italian

Cumulative GPA: 3.60

Dean’s List Fall 2007- Fall 2010