Data Center Service Desk

Srilakshmi Vaka

Atlassian Tools with Jira and Confluence Administrator

Address: Bangalore, KA, 560037

Phone: 628******* Email: *****************@*****.***

Professional Summary

Experienced Jira and Confluence Administrator with 5+ years of expertise managing, configuring, and migrating Atlassian tools across Jira Software, Jira Service Management, and Confluence platforms. Proficient in project-level and system-level configurations, automation using ScriptRunner and native tools, email setup, data migration, user management, and plugin upgrades. Proven track record in supporting large-scale enterprise environments, implementing optimized workflows, and leading end-to-end migrations from Data Center to Jira Cloud. Recognized for proactive communication, cross-functional collaboration, and strong problem-solving skills.

Technical Skills

• Tools & Platforms: Jira Software, Jira Service Desk, Confluence, Agile Hive, Atlassian Server, Data Center, Cloud

• Languages: Groovy, Core Java, HTML, CSS

• Databases: MySQL

• Plugins: ScriptRunner, JMWE, JSU, Configuration Manager, Automation for Jira

• Operating Systems: Windows

Professional Experience

Assistant Manager — Jira Administrator

Vodafone India Services Pvt Ltd Bangalore, KA

June 2022 — Present

• Supporting Vodafone Germany as a Jira & Confluence Administrator across Jira Data Center and Jira Cloud environments.

• Created and managed custom workflows, screens, permissions, and field configurations across multiple projects.

• Conducted plugin version upgrades, evaluated compatibility, and managed smooth production rollouts.

• Led successful migration of projects from Jira Data Center to Cloud, using Configuration Manager, Project Configurator, and Atlassian Cloud Migration Assistant.

• Managed email configurations, dashboards, automation rules, filters, and advanced JQL.

• Provided 24/7 support model and collaborated with internal teams for timely issue resolution.

Software Engineer — Jira Administrator

Smartbeings Software Innovations Pvt. Ltd Bangalore, KA

February 2020 — May 2022

• Supported Jira Server and Confluence environments for Freddie Mac, USA.

• Designed and implemented customized workflows, automation, ScriptRunner post-functions, and issue-level security.

• Handled CSV import/export, Confluence space permissions, and macro configurations.

• Created dashboards and gadgets tailored for development, QA, and leadership teams.

• Delivered technical documentation, trained users, and participated in requirement gathering calls with stakeholders.

Education

Bachelor of Technology (B.Tech) – Electronics and Communication Engineering

Acharya Nagarjuna University

Certifications

• Java Full Stack Developer Certification

• SAFe Agilist – 2023

Achievements & Soft Skills

• Recognized for delivering efficient Jira and Confluence solutions under tight timelines.

• Strong interpersonal and communication skills; excellent in client coordination.

• Ability to work effectively in 24/7 support models and Agile/Scrum environments.

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