It Support Data Center

NAOMIE MBALA

**** ******** ** ****# **, Florence, KY 41042 513-***-**** ************@*****.***

Detail-oriented and certified IT professional with 4+ years of hands-on experience in IT support, network infrastructure, and data center operations. Skilled in troubleshooting across Windows and Linux environments, with a strong foundation in routing, switching, and server maintenance. I am currently pursuing a degree in Network Engineering & Security and holding a CCNA certification. Known for clear communication, technical documentation, and collaborative problem-solving. Eager to advance into network engineering and infrastructure-focused roles.

Bachelor of Science in Network Engineering & Security Westen Governos University

Expected Graduation: December 2025

Associate degree in IT/ Network Administration Gateway Community and Technical College

Completed: December 2020

EXPERIENCE

Debug Technician Jabil Florence, KY

January 2025 – June 2025

Performed break/fix repairs on servers, switches, and routers (PSUs, memory, HDDs)

Coordinated inventory and replacement of faulty equipment

Installed and decommissioned data center racks/devices per SLA timelines

Collaborated with NOC teams to resolve escalated alerts and update documentation

Data Center Technician W3B Cloud Cincinnati, OH

July 2023 – January 2025

Installed, maintained, and monitored network devices and server hardware

Diagnosed and replaced components to optimize server performance

Conducted Linux OS updates, patching, and troubleshooting

Provided technical support for internal teams and external clients

IT Support Technician Luxottica Cincinnati, OH

June 2022 – July 2023

Delivered Tier 1–2 support for hardware, software, and connectivity issues

Configured new devices and ensured minimal downtime for users

Collaborated with IT teams to resolve infrastructure incidents

IT Support Technician Mercy Health Cincinnati, OH

May 2020 – June 2022

Supported network infrastructure and monitored switch installations

Worked in Linux environments for system upgrades and troubleshooting

Maintained server logs and documented technical procedures

SKILLS

Systems & Support: Windows/Linux OS, Active Directory, Device Imaging, Ticketing Systems

Networking: TCP/IP, VLANs, Routing & Switching, Cisco IOS, Basic Firewall Configuration

Data Center Operations: Rack Installation, Server Maintenance, Hardware Upgrades, Cabling

Tools & Scripting: Python, C++, Office 365, Windows Server, Ubuntu/CentOS

Soft Skills: Team Collaboration, Technical Documentation, Customer Service

CERTIFICATIONS

Cisco Certified Network Associate (CCNA)

CompTIA A+

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