Customer Service Associate, E-commerce Clerk, Professional Athlete

Jay Marx

Castle Rock, CO 801**-***-*** **** ********@*****.***

Summary

Client Service Associate with exceptional organizational skills and a proven track record in customer engagement. Demonstrated ability to effectively communicate and build relationships with diverse clientele. Seeking a position that values dedication and strong work ethic.

Skills

•Customer service

•Conflict resolution

•Product knowledge

•Order processing

•Team collaboration

•Communication skills

•Problem solving

Experience

CUSTOMER SERVICE ASSOCIATE 06/2021 - Current

Lowes Home Improvement Stores - Castle Rock, CO

•Facilitated customer assistance with product inquiries and service-related matters.

•Handled customer grievances through skilled communication and resolution techniques.

•Collaborated with team members to enhance store operations and customer experiences.

•Provided product knowledge to customers, ensuring informed purchasing decisions.

•Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

•Operated various power equipment to complete daily tasks efficiently.

SOCCER REFEREE 03/2020 - 05/2023

CHSAA - Castle Rock, CO

•Mediated disputes between players, coaches, and spectators effectively.

•Maintained accurate game records and player statistics consistently.

•Demonstrated strong decision-making skills under high-pressure situations.

•Communicated with coaches, players, and other officials to maintain order on the field.

•Made accurate calls based on knowledgeable reading of league regulations and knowledge of soccer laws of the game.

•Officiated games following safety protocols to minimize injury to players.

•Moved about field to keep up with play and quickly identify violations.

CLICK LIST ASSOCIATE 10/2018 - 06/2021

King Soopers - Castle Rock, CO

•Prepared customer orders accurately and efficiently for pickup at designated times.

•Assisted customers with order modifications and inquiries during the shopping process.

•Collaborated with team members to ensure timely order fulfillment and customer satisfaction.

•Followed food safety guidelines when handling perishable goods such as dairy, meat, seafood.

•Provided excellent customer service by responding to inquiries in a timely manner via phone or in person.

PROFESSIONAL SOCCER PLAYER 09/2018 - 03/2020

Colorado Rumble MASL2 - Denver, CO

•Collaborated with coaches to develop effective game strategies.

•Analyzed opponent tactics to enhance team performance.

•Fostered teamwork through effective communication on and off the field.

•Participated in community outreach programs promoting the sport.

•Adapted to various playing styles to improve team dynamics.

•Attended scheduled practices and training sessions to improve footwork techniques and team cohesion.

•Maintained fitness through regular practice sessions and gym workouts.

•Studied competitors to understand different strategies and gain important advantages.

Education and Training

Metropolitan State University of Denver - Denver, CO Bachelor of Arts

Cross-Curricular Program, 05/2023

Otero Junior College - La Junta, CO Associate of Arts

04/2017

Castle View High School - Castle Rock, CO High School Diploma

05/2013

Accomplishments

•Service Stars rewarded for providing excellent customer service to customers.

•2013 & 2015 NJCAA Region IX winner

•2015 NJCAA Region IX All Region Team

•2011 Continental League Honorable Mention

•2011 Sabercat Award

Activities and Honors

•Hiking

•Fishing

•Camping

•Backpacking

•Cars

Certifications

•Lowes Power Equipment License

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