Help Desk Data Entry
Resume:
Loveline Tankoh
**** ******** ****, ******** ***** VA 23464
**************@*****.***
Summary
Dedicated and customer-focused IT professional with more than 5 years of experience providing technical support and troubleshooting assistance to end-users /data entry. Skilled in diagnosing and resolving hardware, software, and network issues efficiently. Seeking to leverage my expertise in an IT Help Desk role to provide exceptional support and contribute to the smooth operation of IT systems.
Skills
Proficient in diagnosing and troubleshooting hardware, software, and network issues.
Proficient in Windows desktop and server operating systems (Windows 10, Windows Server 2016/2023) and data entry.
Familiarity with Active Directory, Exchange, and Office 365 administration and MS office word and excel.
Excellent communication and customer service skills.
Ability to prioritize tasks and work efficiently in a fast-paced environment.
Experience using help desk ticketing systems such as ServiceNow.
Strong experience on TeamViewer
RDP, SSH, WinSCP, Wireshark, DNS, DHCP, FTP.
Experience configuring and troubleshooting network devices such as routers, switches, and firewalls.
Strong understanding of TCP/IP networking principles, including subnetting, routing, and DNS
Familiarity with virtualization technologies, including VMware
Experience
Amazon DCA1 Fulfilment Center 1700 Sparrow Point, Baltimore, MD
Stow/Decan Receive station, Ship doc,
Assist the blind disabled workers to configurate their computer stations to start working during my shift schedule,
Assure safety working environment to the blind disabled workers during my shift,
Assist with the water spiders to supply items to workstations,
Assist in problem solve issues at Decan receive station.
Data entry /networking at the Ministry of finance -Yaounde
IT Help Desk Technician
Provide first-level technical support to end-users via phone, email, and in-person.
Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and mobile devices.
Install, configure, and troubleshoot software applications including Microsoft Office Suite, antivirus programs, and proprietary software.
Manage user accounts, permissions, and access rights in Active Directory and Office 365.
Escalate complex issues to appropriate IT teams for resolution.
Document troubleshooting steps and solutions in the help desk ticketing system.
Conduct user training sessions on basic IT concepts and software applications.
Proficient in Windows desktop and server operating systems (Windows 10, Windows Server 2016/2023).
Strong understanding of TCP/IP networking principles, including subnetting, routing, and DNS.
Experience configuring and troubleshooting network devices such as routers, switches, and firewalls.
Knowledge of Active Directory administration, including user account management, group policy, and domain services.
Familiarity with virtualization technologies, including VMware and Oracle VirtualBox.
Excellent problem-solving and analytical skills.
Effective communication and customer service abilities.
Ability to work independently and prioritize tasks in a fast-paced environment.
Information System Department
IT Support Administrator
Ministry of Finance Cameroon January 2018 – March 2023
Assisted IT Help Desk technicians in providing technical support to end-users.
Installed and configured software applications on desktops and laptops
Conducted hardware inventory checks and assisted with equipment procurement.
Created and updated documentation for IT procedures and troubleshooting guidelines.
Provided technical support to end-users via phone, email, and in-person, resolving Windows and networking-related issues promptly and effectively.
Diagnosed and resolved hardware and software problems on Windows desktops and laptops, including operating system errors, software conflicts, and driver issues.
Configured and maintained network infrastructure, including routers, switches, and wireless access points, to ensure reliable connectivity and performance.
Assisted with the installation, configuration, and troubleshooting of network printers and multifunction devices.
Managed user accounts and permissions in Active Directory, creating, modifying, and disabling accounts as needed.
Documented troubleshooting procedures and solutions in the help desk ticketing system, ensuring accurate and thorough records of all support activities.
Conducted user training sessions on basic IT concepts, Windows usage, and network security best practices.
Project management
Education
Yandtech Consulting LLC – System Administration & Cloud Computing (current student)
Courses at YANDTEC CONSULTING LLC
LINUX, AZURE, AZUREDevOPS, GIT, GITHUB &GITLAB
ANSIBLE, TERRAFORM &ARM
DOCKER, JENKINS &KUBERNETES
ST DIGITAL - Project Management
Power Bach Institute of Technology – Networking and Maintenance
Cameroon Institute of Specialization – Networking and Telecommunication
Valid driving license
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