Customer Service Store Manager
Resume:
CONNIE QUINTANA -VILLARREAL
Thornton CO *****
***************@*****.***
Authorized to workin the United States for any employer
WORK EXPERIENCE
SPA MANAGER
The Laser Loft – Loveland, CO 1/25 – present
Customer Service is a priority and led by example
Onboarding new providers
Trained new providers on the Boulevard POS
Cash/credit card handling
Set up training days with Spa service trainer
Monitor all provider productivity and KPI’s
Maintained set schedules for each provider
Conducted monthly team meetings
Weekly touch bases with individual providers
Monitored the Sales pitches are happening for memberships
Attended weekly meetings with owner and other Spa Managers
Assigned daily/weekly cleaning schedules
Worked with the other Spa Managers to brainstorm monthly specials
Worked closely with companies for window advertising
STORE MANAGER
Sally Beauty Supply – Thornton,CO – 6/2020-12/2024
Customer service is a priority and led by example
Interview potential new beauty associates
Onboarding new associates
Training new hires on POS system
Monitor associates productivity and KPIs
Designed weekly schedules for up to three weeks
Conducted contests for credit card applications
Conducted monthly team store meetings
Attended weekly Store Manager meetings via WebEx
Track store and associates KPI numbers
Held daily/weekly touch bases with associates
SALON MANAGER
The Lash Lounge – Westminster, CO – September 2018 to November 2019
Ensured the customer experience was being implemented and led by example
Designed monthly schedules and holiday schedules
Conducted monthly salon meetings
Monitored stylist productivity
Conducted team retail contests
Conducted phone screens for future stylists
On boarded new stylists
Trained front desk personnel on MINDBODY POS System
COSMETOLOGY INSTRUCTOR
IBMC College – Greeley, CO – July 2014 – September 2018
Instructed students in the following classes: Pre hair cutting/coloring/styling, pre-nails and pre-esthetics, advanced techniques and senior class
As on floor instructor, I helped students with services and giving great customer service
Prepared for upcoming classes as well as grades
Marketing/salesmanship
SALON MANAGER
ULTA beauty and cosmetics – Ft Collins, CO – July 2009 – November 2013
Ensured the customer experience was being was implemented and led by experience
Monitored salon payroll and productivity
Conducted open houses
Recruited designers/esthetician from beauty schools and job fairs
On boarded new team members
Trained new designers and estheticians
Conducted monthly salon meetings
Attended monthly salon manager conference calls
Attended salon manager trainings
SALON OWNER
Simple Pleasures -Evans, CO – 2004-2009
Worked behind the chair: hair cutting, coloring, body waxing, acrylic nails
Marketing
Daily reminders for client appointments
Rebooked clients for future appointments
CERTIFICATIONS
Hair extensions
Tammy Taylor nails
Redken color
Chemical Peels
Microdermabrasion
REFERENCES
Available upon request
Contact this candidate