Leasing Agent Customer Service

Naterra Nesmith

Acworth, GA ***** **************@******.*** +1-404-***-****

Hard-working Science major alumnus of Life University with 4 years of work experience. Aiming to leverage a proven knowledge of customer satisfaction and customer communications skills to successfully fill the team role at your company. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.

Work Experience

Leasing Agent

Broad Management Cartersville, Ga

December 2024 – Present

Processing new tenant applications

Addressing and resolving tenant issues and complaints

Overseeing any necessary construction

Assisting in marketing the property

Managing the financial aspects of the business

Handling day-to-day property maintenance and repairs

Planning property viewing

Researching and contacting potential tenants

Managing payments and budgets

Liaising with residents

Collecting rent

Doing basic bookkeeping

Evaluating applicants and negotiating contracts

Checking property conditions and overall maintenance

Leasing Agent

Rume - Chicago, IL- Austell, GA

August 2023 to 2025

•Provides current and prospective residents with the best possible customer service to retain residents and lease properties.

•Discovers, engages, and advances each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move.

•Always display a high level of integrity and professionalism in dealing with residents, prospects, employees, and outside contacts.

•Handles incoming sales by phone, email, and online chat.

•Provides information regarding specific communities as well as services offered with the goal of generating leases for the sites.

•Logs all activity into company provided databases (Pivotal/PCIC, One Site, Interactive Pricing Application) in a timely and accurate manner.

Financial Services Specialist

Truist Financial - Smyrna, GA

May 2022 to Present

•Greeting customers with a friendly and warm disposition

•Filling out paperwork, deposit forms and withdrawal slips

•Overseeing ATM deposits and withdrawals

•Answering the phones and assisting customers with banking information

•Balancing numbers at the end of the business day

•Assisting customers with loan applications, opening new accounts and acting as Vault Custodian when needed

Clerk

QUIKTRIP - Marietta, GA

May 2020 to September 2020

•Received payment by cash, check, credit cards, vouchers, or automatic debits

•Issued receipts, refunds, credits, or change due to customers

•Assisted customers by providing information and resolving their complaints

•Established or identified prices of goods, services or admission, and tabulated bills using calculators, cash registers, or optical price scanners

•Greeted customers entering establishment

•Answer customer questions and provide information on procedures or policies

•Processed merchandise returns and exchanges

•Maintained a clean and orderly checkout area and completed other general cleaning duties, such as mopping floors and emptying of trash cans.

•Stocked shelves and marked prices on shelves

•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Server

GOLDEN CORRAL - Kennesaw, GA May 2018 to July 2018

•Took and recorded temperature of food and food storage areas such as refrigerators and freezers

•Removed trash and cleaned kitchen garbage containers

•Informed supervisors when equipment was not working properly and when food and supplies were getting low and ordered needed items • Stirred and strained soups and sauces

•Kept records of the quantities of food used

•Loaded dishes, glasses, and tableware into dishwashing machines

•Operated the cash register, handled money, and gave correct change

•Prepared and served a variety of beverages such as coffee, tea, and soft drinks

•Vacuumed dining area

Education

Bachelor of Science in Interdisciplinary Studies

Life University - Marietta, GA

January 2019 to December 2021

Skills

•Property Leasing

•Fair Housing Regulations

•Financial Services

•Cold Calling

•Live Chat

•Marketing

•Pricing

•Yardi

•LIHTC

•Rent Manager

Contact this candidate