Project Coordinator Data Management

IKE OGBEKA

470-***-**** *********@*****.*** Lithia Springs, GA

PROJECT COORDINATOR

Demonstrated project coordination expertise by streamlining workflows to achieve a 25% boost in process efficiency.

Enhanced cross-team communication using Microsoft Office, reducing resolution times by 15% while supporting project execution.

Managed administrative tasks and maintained file organization, contributing to a 20% improvement in data compliance and project delivery.

WORK EXPERIENCE

Pharmerica Atlanta, GA

Customer Relationship Associate Apr 2023 - Present Built strong customer relationships through proactive outreach, resulting in a 15% increase in retention. Engaged customers via phone and email to drive satisfaction and accelerate issue resolution. Collaborated effectively within teams to ensure seamless service delivery. Resolved customer and employee concerns by escalating critical issues, achieving a 95% satisfaction rate. Streamlined documentation processes for over 30 records monthly, boosting administrative efficiency. Hillson Priority Services Atlanta, GA

Project Coordinator Oct 2020 - Apr 2023

Scheduled workflows and coordinated with vendors to streamline operations using effective project coordination.

Led data management and KPI analysis that improved performance by 20%. Implemented process improvements that reduced delays by 25%. Automated manual processes, achieving a 30% boost in productivity. Documented meeting notes and coordinated follow-ups, enhancing project execution timelines. Soltech Atlanta, GA

Project Coordinator Apr 2016 - Oct 2020

Collaborated with cross-functional teams on 50+ projects, enhancing profitability by 30%. Scheduled workflows and coordinated with vendors to maintain operational efficiency. Directed data management and KPI analysis, driving informed decisions and performance gains. Optimized processes to achieve a 20% improvement in operational efficiency. Maintained organized project files and coordinated meetings, supporting smooth project execution. EDUCATION

Western Governors University

Bachelor of Science, IT Business Management

CERTIFICATIONS

Professional Scrum Master I

Scrum.org

Project Management Essentials Certified

Management and Strategy Institute

SKILLS

Project Coordination & Management: Project Coordination, Project Management, Project Planning, Project Execution, Meeting Facilitation, Administrative Support Technical Tools & Processes: Microsoft Office 365, Jira, SharePoint, SDLC, Data Compliance Data Analysis & Reporting: KPI Analysis, Data Management, Process Improvement, Critical Thinking Operational & Communication: Oral/Written Communication, Team Collaboration, Time Management, Attention to Detail, Proactive Approach

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