Information Security Technology

KEVIN DINHTRAN

**** *. ***** ******, *** ****, Fort Worth, TX 76244 602-***-**** *************@*****.***

Personal Objective:

Seeking a challenging position in a dynamic organization where I can leverage my expertise in management, information technology, and management information systems. I aim to contribute to organizational growth through effective communication, creativity, and a proactive problem-solving approach.

Education:

M.S. Information Security and Assurance, Purdue University Global, IN. 02/2018 - 01/2020

B.A. Business Administration/ Business Information System, Cal State Fullerton, CA. 09/1998 - 06/2001

Working Experience:

Business owner JT LLC, Mesa, AZ. 10/2021 - 07/2025

Responded to customer inquiries by providing accurate information on products, services and policies.

Ensured customer satisfaction by addressing needs proactively and resolving concerns promptly.

Implemented innovative growth strategies that enhanced company profitability and competition.

Managed all financial operations, including accounts receivable, accounts payable, and cash flow.

Business Manager Vo LLC, Las Vegas, NV. 10/2016 - 03/2020

Led a team of 15+ employees to consistently meet productivity targets and strategic objectives.

Set monthly performance targets and identified upsell opportunities to drive growth with new clients.

Created training manuals for onboarding and ongoing education focused on customer service skills.

Managed compliance with OSHA and other regulatory standards, achieving a 100% audit pass rate.

System Specialist Self-Employed, Las Vegas, NV. 10/2008 - 09/2016

Executed on-site technical support for Windows operating systems, addressing installation, troubleshooting, and maintenance needs to ensure user performance satisfaction.

Built and customized personal computers to align with customer performance requirements.

Researched and evaluated software/hardware options, providing customers with informed recommendations based on technical needs.

Technical Sales Leader CompUSA, Indianapolis, IN. 02/2003 - 12/2007

Supported successful operating system transitions by resolving technical issues during upgrades.

Contributed to project initiatives aimed at optimizing technical service delivery and boosting sales.

Performed windows installation, configuration, and maintenance on personal computers and laptops.

System Support Specialist System One, San Jose, CA. 09/2001- 04/2002

Conducted system upgrades and routine maintenance to enhance performance and operational reliability.

Troubleshot and resolved technical issues involving Windows-based applications and systems.

Proactively performed system and software updates to prevent disruptions and potential downtime.

Skills:

Wireshark Netwitness Nist Network Defense Information Security&Assurance Business Information Compliance Data Security Business Administration Management Wireless Printing File Sharing Technical Support Wireless Network Connectivity Windows Security VPN Windows Firewall

Certifications:

2000 Microsoft Professional 2000 Windows Network Infrastructure

2000 Windows Network Directory 2000 Windows Server

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