Customer Service Incident Response

Jackson Mistele

McFarland, Wisconsin ***********@*****.*** 608-***-**** (4) Feed LinkedIn

PROFESSIONAL SUMMARY

I am currently an active part time employee and joined this program to seek a new opportunity to find a career in the cyberworld. As of now I am currently pursuing a career in digital forensics and incident response. What I find to be my strongest contributors to this future role is my ability to adapt to my communities and being able to communicate at a high level. With current experience and prior knowledge, I excel at being able to use tools to investigate incidents and be able to communicate and document any findings.

EDUCATION

University of Wisconsin Madison, Wi

University of Wisconsin Online Cybersecurity October, 2023-July, 2024

Courses: Windows OS & Hardening, Social engineering/Ethical Hacking, Incident Response/Digital Forensics, Microsoft Security System Administration, Linux, Firewalls, VPN, Cybersecurity Infrastructure

CERTIFICATION & SKILLS PROFILE

Certifications: I am pursuing my certificate in CertNexus.

Operating Systems: Hardworking, honest, openly communicate, willingness to work

Networking: Worked in retail for 4 years at two different locations.

Programming Languages: I am a hard worker that adapts to any environment

Tools: Critical thinking, problem solving, good communication, having the right amount of curiosity, evidence or informative collecting

PROFESSIONAL PROJECTS

Cybersecurity Labs & Projects University of Wisconsin - Madison September 2023–August 2024

Windows OS & Hardening Determine whether the terms was in the correct place.

●Throughout this project I had to use critical thinking to collect and analyze data that could potentially impact the applying hardening changes by using analyzing performance.

●I also learned throughout this project that trade-offs between enhanced security versus potential distributions productivity or functionally.

●Within this lab I had to use critical thinking to assess the effectiveness of various security measures by analyzing their potential impact on the system performance and user experience.

●I also addressed problem solving, had to address the specific vulnerabilities by implanting targeted hardening strategies.

●Displayed evidence collection in the project by going over the gathered evidence in the system logs, configuration files, and audit trails to assess the current state of the OS at the end.

PROFESSIONAL EXPERIENCE

Woodmans, Madison, Wi May, 2023–Present

Customer Service Representative

●Hired as a bagger/checker and excelled so well in customer service and was given a new job opportunity as a customer service representative.

●Effectively will be able to communicate and build rapport with customers at Woodman’s by displaying attentive listening and clear responsive customer service

●Able to be polite and patient with any customer and willing to go above and beyond to have an overall better experience. Write bullet points that communicates action taken, skills utilized, and result or impact.

●I have been currently employed at Woodman’s since last May 2023.

Green Lantern, McFarland, Wi July 2021–Sept 2022

Bus Boy

●As a bus boy I demonstrated determined efficiency in cleaning tables, maintaining cleanliness, and supporting restaurant staff during the rush hours.

●Ensuring that operations were going well and up to customer satisfaction.

●My cautious approach and attention to detail contributed well to the team and to a well-organized dining experience.

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