Customer Service It Support

{& 210-***-****

& *****.*****@*****.***

Education

Major CyberSecurity

(in progress)

****-****

Red Hat Academy completed

2025

Expertise

Customer Service & Communication

Problem-Solving & Troubleshooting

Microsoft Office Suite: Excel, Word,

PowerPoint

LINUX COMMAND LINE: BASH,

SHELL SCRIPTING BASICS

Language

English

Arabic

BASAM MIKHAEL

& Profile

Second-year Cybersecurity student with hands-on training from

Red Hat Academy and advanced Microsoft Office skills. Proven

background in customer service and problem-solving through

work at Walmart’s Online Grocery Pickup team. Currently pursuing

CompTIA Security+ to build on networking and incident response

fundamentals. Eager to contribute technical and communication

skills in an entry-level IT Support, SOC Analyst, or Cybersecurity

Internship role

Fe] Work Experience

2022 Online Grocery Pickup Associate (OGP)

Walmart

2025

Delivered high-quality customer service by assisting

customers with online order pickups, deliveries, and

troubleshooting order issues.

Answered high-volume customer calls, resolved

complaints, and provided clear, accurate information

in a fast-paced retail environment.

Operated Walmart’s online order management

systems to track orders and maintain up-to-date

customer records.

Coordinated with multiple store departments to

ensure accurate and timely order fulfillment and

delivery.

Handled sensitive customer information with

attention to privacy and data accuracy.

Strengthened communication, teamwork, and

multitasking skills while meeting daily performance

targets.

Contact this candidate