Supply Chain Customer Service

Tomesha Pettis

Lewisville, TX

SUMMARY:

Experienced Logistics Analyst and Customer Service Professional with over 6+ years of experience satisfying customers, supply chain processes, logistics, vender management, vendor negotiations, and account management.

Proven success in negotiating contracts, optimizing development relationships, and ensuring compliance with industry standards.

Adept at analyzing reports to drive improvements and achieve key performance indicators.

Project Management skills

Skilled in multitasking and timely problem-solving.

Key achievements include leading supplier management initiatives, managing user acceptance testing for system migrations, and developing business strategies.

In-depth knowledge of electronic and MRP systems, EDI processes, Outlook/Excel, SAP, Peoplesoft, and Sage utilization.

Has a strong command of international import exports policy and procedures.

Specialize in warehouse technology integration creating logistics policies and managing product returns and life cycle management.

Experience Information Technology Security Analyst

EDUCATION:

Bachelor of Medical Science, 1999-2001; Jackson State University, Jackson, Mississippi

Associate of Science, Pre-Pharmacy, 1994-1997; Coahoma C College, Clarksdale, Mississippi

PROFESSIONAL EXPERIENCE:

Verizon (Ampcus Contract) – Fort Worth, Texas May2024 November 2024

Business Logistics Coordinator IV – (Ampcus Contractor)

Successfully managed multiple large-scale network deployment projects, including fiber optic network expansions and 5G

Developed detailed project plans, timelines, and resource allocation strategies, coordinating with internal teams and external vendors to execute complex technical deployments

Analyzed reports using Excel to identify key performance indicators, business case, profits, tracked progress, and drove improvements.

Proactively identified and mitigated potential risks, implementing contingency plans to address project challenges and maintain smooth operations.

Collaborated with engineering teams to design network architecture, ensuring optimal network performances and compliance with industry standards.

Utilized project management tools to track project milestones, monitor budget expenditures, and generate reports for senior management.

Communicated with teams and manager via MS Outlook.

Performed SAP software updates and implemented appropriate systems reporting.

Bell Helicopter – Fort Worth, Texas November 2022 – June 2023

Supply Chain Specialist – (ATI Contract)

Prepared negotiation strategies, conducted contract negotiations, and finalized contract awards.

Established cost-effective, optimal development, and non-recurring engineering relationships to support strategic initiatives and liaised with suppliers in SAP.

Analyzed reports using Excel to identify key performance indicators, business case, profits, tracked progress, and drove improvements.

Established and managed Excel-based tracking systems for supplier management initiatives, evaluating current and existing suppliers for strategic fit, and preparing requests for proposal (RFPs).

Maintained compliance with all contracting regulations, industry standards, and internal administration requirements.

Communicated with teams and manager via MS Outlook.

Performed SAP software updates and implemented appropriate systems reporting.

Led supplier management initiatives, including the evaluation of current and existing suppliers for strategic fit, preparing and issuing requests for proposal (RFPs).

Engaged in multitasking and problem-solving in a timely manner.

HP Tax and Financial Services, LLC – Lewisville, Texas May 2020 – Present

Owner/Tax Professional (Part-Time)

Prepared and E-filed business and personal taxes electronically, including 1040EZM, 1040A, 1040, Business and Self Employed, State, and Federal.

Established business strategies and relationships.

Audited reports.

Maintained compliance with all IRS regulations, industry standards, and internal administration requirements.

American Airlines – Fort Worth, Texas August 2019 – March 2020

Cargo eFreight and Supply Chain Analyst – (ICSI Contract)

Served as an electronic messaging subject matter expert for Electronic Data Exchange utilizing SAP.

Provided first and second-level support for customers and troubleshooting issues.

Analyzed reports to identify opportunities, tracked progress, and drove improvements.

Managed user acceptance testing of electronic messaging components as part of Cargo’s Payload migration to a new freight system.

Engaged with customers and the sales force to educate, equip, and excite them about eFreight processes and benefits.

Collaborated with technology vendors and other Cargo departments to develop enhancements and address challenges.

Analyzed air cargo EDI (Electronic Data Exchange) processes, including IATA Cargo IMP and XML messaging standards.

Engaged in multitasking and problem-solving in a timely manner.

Assessed industry direction and identified future needs and efforts to ensure American Airlines is positioned for success.

Methanex – Plano, Texas November 2018 – August 2019

International Supply Chain Coordinator – Export/Import (Contract)

Ensured perfect order fulfillment of orders and resolved issues as required.

Managed inventory management processes and kept track of shipments using MS Excel using VLOOKUPs.

Demonstrated proficiency in PeopleSoft (OM and INV), ShipXpress, and rail knowledge.

Acted as a key customer service contact for customers and/or service providers.

Maintained key internal relationships, including marketing, sales, supply chain planning, and ship point.

Updated customer master information in PeopleSoft, including clarifying and recommending credit limits in coordination with Credit Management.

Replenished and controlled consignment inventory and invoicing of consignment stocks.

Engaged in multitasking and problem-solving in a timely manner.

Provided price confirmation to the customer and performed price verification between PeopleSoft and customer purchase orders.

Celanese - Las Colinas, Texas October 2017 – November 2018

Customer Key Account Rep (Supply Chain) – Export/Import

Managed a team of 15 customer services representatives.

Ensured perfect order fulfillment of orders and resolved issues as required.

Acted as a key customer service contact for customers and/or service providers.

Maintained key internal relationships, including marketing, sales, supply chain planning, and ship point.

Updated customer master information in SAP, including clarifying and recommending credit limits in coordination with Credit Management.

Replenished and controlled consignment inventory and invoicing of consignment stocks.

Supported and trained customers on e-business platforms.

Provided price confirmation to the customer and performed price verification between SAP and customer purchase orders.

Lennox International – Richardson, Texas February 2017 – October 2017

International Logistics Analyst III (Contract)

Supported negotiations with vendors, carriers, and suppliers, providing information and analysis as needed.

Maintained Sage X databases, including their structure, input, and accuracy.

Conducted data mining and data analysis to find trends, patterns, and opportunities.

Was responsible for maintaining, tracking, and analyzing inbound shipments, including working with carriers and 3PL’s.

Provided Excel reports to management on inventory, distribution, and freight.

Coordinated inbound/outbound traffic, including ocean, sea, air, and domestic, using Excel for tracking and reporting.

Coordinated inbound/outbound traffic, including ocean, sea, air, and domestic.

Maximized cost-effectiveness of the function.

Coordinated EDI testing, implemented, maintained EDI transactions, and modified EDI mapping and workflow to improve efficiency, reliability, and performance.

Analyzed carrier bids, rates, costs, and tariffs to identify savings or best options.

ACHIEVEMENTS and PROFESSIONAL DEVELOPMENT:

LATAM Certified

TSA Certified

Supply Chain Management

NAFTA General Awareness Dangerous Good Awareness AZ-900 Certification

Certificate of Completion – Information Technology Security and Administration

Advanced Inventory Management Standards and Procedures Compliance

Diversity Training

Advance Logistics Management

TECHNICAL SKILLS:

Excel

Oracle JE Edwards

SAP

Power Point

Exact iCargo Maves Cargo Wise Sage X

Microsoft Azure 900

Network Infrastructure Knowledge (Fiber Optic, Wireless)

Microsoft Project

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