Customer Service Support Specialist
Resume:
VERGENA
WHITE
***********@*****.***
Bedford, OH 44146
SKILLS
● Efficient and
Detail-Oriented
● Building Customer Trust and
Loyalty
● Multitasking and
Prioritization
● Understanding Customer
Needs
● Upbeat and Positive
Personality
EDUCATION
Towards Employment
Readiness Workshop
Cleveland, OH
Certificate of Completion
Urban League of Greater
Cleveland
Cleveland, OH
PROFESSIONAL SUMMARY
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
WORK HISTORY
PNC Bank - Collateral Processor
Brecksville, OH • 11/2022 - Present
● Process collateral activities, continuations, and releases in accordance with established policies, procedures, and regulations.
● Ensures the appropriate materials and documentation are available to complete transactions.
● Research county websites.
PNC Bank - Consumer Support Specialist
Brecksville, OH • 10/2018 - 11/2022
● Promptly responded to inquiries and requests from prospective customers.
● Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
● Handled customers in fast-paced setting in coordination with solid team of customer service associates.
● Answered customer questions and anticipated and
answered additional questions.
● Acted as first point of contact for prospective and returning customers and answered questions or routed through appropriate channels.
Cardinal Health - Insurance Verification Specialist Twinsburg, OH • 11/2016 - 07/2018
● Communicated verification and authorization status updates with various departments to facilitate
decision-making for patient admissions and insurance coverage.
Certificate of Completion :
CNC Training Certificate
Bedford High School
Bedford, OH • 06/1983
High School Diploma
● Electronically submit authorization requests and released orders
● Verified client information by analyzing existing evidence on file.
Swagelok - Machine Operator/Inspector
Solon, OH • 05/2014 - 11/2016
● Set up and ran machinery to produce exceptional
products for industrial needs.
● Operated machining equipment safely with team of operators.
● Product inspection
● Production data recording
● Kept detailed production records and identified hold-ups. Cleveland Clinic - Patient Account Representative
Cleveland, OH • 06/2003 - 03/2014
● Reconciled statements with patient records.
● Posted payments and processed refunds.
● Listened to customers and negotiated solutions that met creditor and debtor needs.
● Processed debtor payments and updated accounts to reflect new balance.
● Responded to patient, family and external payer
inquiries.
.
Contact this candidate