Technical Support

Tiara Waterman

Philadelphia, PA

267-***-**** ***************@*****.***

Objective: Motivated professional seeking to leverage experience in recruitment, marketing, and technical support to drive community engagement, streamline operations, and support organizational growth.

Skills

Design Tools

Adobe Photoshop, Illustrator, InDesign

CRM & Marketing Platforms

HubSpot, Salesforce

Technical

IT Support, Troubleshooting, Web Maintenance

Other

Event Coordination, Community Outreach, Patient Recruitment

Experience

Recruitment Manager, Flourish Research — 2024 – Present

●Lead patient recruitment campaigns to meet clinical trial enrollment targets.

●Deliver community education on the evolution and value of clinical trials.

●Build brand awareness through marketing, outreach, and partnerships with local leaders.

Assistant Director of Sales & Marketing, Discovery Senior Living — 2022 – 2024

●Acted as the main point of contact for families, ensuring smooth onboarding of new residents.

●Managed inbound leads via HubSpot; coordinated tours and meetings with prospective residents.

●Executed marketing strategies and coordinated community events to boost engagement and visibility.

Website Administrator I, IONOS by 1&1 — 2020 – 2022

●Supported clients in building and maintaining websites, ensuring functionality and user satisfaction.

●Educated users on services and tools to drive digital marketing success.

●Diagnosed and resolved technical issues, enhancing overall online performance for clients.

IT Technical Support Specialist, Lien Enforcement Inc. — 2018 – 2020

●Managed inbound/outbound calls to assist with debt resolution and account settlements.

●Clearly communicated financial obligations and negotiated payment plans.

●Logged detailed records and processed secure transactions to support compliance.

EDUCATION

Northcentral University M.B.A., Business Administration — 2021

The Art Institute of Philadelphia B.S., Fashion Marketing — 2014

AWARDS

“Make Your Mark” Award — Greater Montgomery Chamber of Commerce, 2025

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