Customer Service Paratransit Driver
Resume:
Jekarick Harper
Irving, TX *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Paratransit Driver
Dart Transportation Ltd-Dallas, TX
August 2024 to Present
Paratransit Driver
Dallas Area Rapid Transit (DART) GoLink
• Operated GoLink vehicles to provide flexible, on-demand transportation services for passengers in designated service areas.
• Delivered door-to-door transit assistance for individuals with disabilities, seniors, and general riders, ensuring safe and timely travel.
• Assisted passengers with boarding, exiting, and securing mobility devices while adhering to ADA standards.
• Used route optimization tools and real-time navigation systems to maximize efficiency and minimize delays.
• Maintained accurate trip records, including passenger pickups, drop-offs, and mileage data.
• Conducted thorough vehicle inspections and promptly reported maintenance needs to ensure safety and reliability.
• Provided excellent customer service, addressing passenger inquiries and resolving concerns with professionalism.
Key Skills: Route optimization, ADA compliance, customer relations, defensive driving, trip documentation.
Car Washer/Detailer
FreedomPark-Irving, TX
March 2024 to July 2024
• Perform thorough cleaning of vehicle exteriors and interiors, including washing, waxing, vacuuming, and polishing.
• Utilize specialized cleaning agents and equipment to remove dirt, grime, and stains from vehicle surfaces.
• Inspect vehicles for cleanliness and ensure all detailing tasks are completed to high standards.
• Apply protective treatments to car surfaces to preserve the paint, upholstery, and overall appearance.
• Manage time efficiently to complete tasks within scheduled appointments.
• Maintain a clean and organized workspace, ensuring all tools and materials are properly stored.
• Provide exceptional customer service, addressing any concerns or requests from clients.
• Adhere to safety guidelines and protocols to prevent accidents and damage to vehicles. Key Skills:
• Attention to detail
• Knowledge of cleaning products and equipment
• Physical stamina and ability to perform repetitive tasks
• Excellent customer service skills
• Time management and organizational skills
Roadside Assistant
Auto Rescue Solutions-Addison, TX
February 2019 to February 2023
# As Roadside Assistance Technician, first point of contact for members of our road service program. Provided quality customer service to members in need of roadside assistance and provide services such as a tire change, jump start, lockout, fuel delivery, tire plugs, battery installation, etc.
# Assist and troubleshoot vehicle breakdowns, as well as provide emergency repairs and other assistance in order to get our members safely back on the road.
# Provided emergency repairs and other roadside assistance to members of AAA's road service program. Driver/Warehouse
PURVIS INDUSTRIES-Dallas, TX
January 2017 to October 2018
# Deliver materials to the customer on time and accurately.
# Pick up from local suppliers, validate product and paper work for accuracy. Professionally interact with customers resolving their concerns promptly
# Assist warehouse personnel with pulling and preparing orders for shipment, receiving, verifying, staging and stocking all incoming material. Also assist with shipping, unloading trucks for inbound/ outbound transfers.
# Kept work zone clean and orderly according safety guide lines. Communicated all work issues or concerns with warehouse manager. Performed other duties and tasks as requested by the warehouse manager.
Water Meter Reader
City of Irving-Irving, TX
August 2012 to June 2016
# Read and record customer's water consumption rate, checks water meters for proper functioning. Read residential/commercial water meters on an assigned route; record water consumption data using a hand- held field computer. Report outages, leaks, hazards, and unusual or suspicious meter conditions to a supervisor. Reported problems/ emergency situations assures that meters are registering properly, and verifies irregular meter readings.
# Check for water leaks and damage around the meter and meter box; keeps meter box and valve areas clean and unobstructed by clearing overgrowth and debris. Respond to customer inquiries and complaints.
# Operates and maintains vehicles and equipment in accordance with all safety regulations and procedures; identifies and reports mechanical problems requiring additional repair. Utilizes proper safety precautions in all work performed. Follow departmental policies and procedures at all times. Report City code violations to supervisor.
Perform other related duties as assigned or required. Education
Diploma
Irving High School - Irving, TX
September 1999 to June 2003
Skills
• Load & unload
• Manufacturing facility
• Sales
• Driving
• Leadership
• Cash handling
• Quality control
• Security
• Communication skills
• Manufacturing
• Assembly
• Customer service
• English
• Supervising experience
• Materials handling
• Warehouse management system
• Construction
• Warehouse experience
• Retail sales
Certifications and Licenses
Driver's License
Pallet Jack Certification
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