Customer Service Associate
Resume:
LOURIE POSEY
SKILLS
• Customer service skills
• Proficient typing skills
Computer skills and a knowledge of
relevant software packages
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• Organizational skills
• Administrative skills
• Inventory organization
• FDA and HIPAA compliance
• Multitasking Abilities
• Time management abilities
LICENSE
Licensed Pharmacy Technician
License Number: T-0029770
Detail-oriented, resourceful, experienced worker bringing strong work ethic and excellent organizational skills to any setting. EXPERIENCE
July 2024 - October 2024
Pharmacy Technician Trainee Wal-Mart Pharmacy, McMinnville, OR November 2023 - July 2024
Pharmacy Technician Trainee Walgreens Pharmacy, McMinnville, OR
• Reviewed and verified customer information.
Counted, measured and compounded medications following standard procedures.
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Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
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Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
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• Assisted with filling of over 400 prescriptions daily. Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
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Fostered positive relationship with patients, offering compassionate care and understanding of their needs.
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Conducted regular checks on medication expiration dates, ensuring dispensing of safe and effective drugs.
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Enhanced pharmacy operations by accurately filling prescriptions under supervision of licensed pharmacist.
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Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
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Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
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Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
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• Collected co-payments or full payments from customers. Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
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Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
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Reviewed and verified customer information and insurance provider information.
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Counted, measured and compounded medications following standard procedures.
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Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
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Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy
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CONTACT
Carlton, OR 97111
***********@*****.***
July 2022 - August 2023
Pharmacy Sales Associate Wal-Mart Pharmacy, McMinnville, Oregon March 2022 - June 2022
Legal Assistant Goodfellow Law, McMinnville, Oregon March 2003 - November 2020
Judicial Support Specialist 3 Oregon Judicial Department, McMinnville, OR
Technician Trainee.
Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
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• Collected co-payments or full payments from customers. Received supply orders, stocked shelves and removed out-of-date items from inventory.
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Reported prescription errors to pharmacist on duty to support quality improvement efforts.
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Operated proprietary pharmacy computer system to obtain patient prescription status.
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Inputted data into proprietary pharmacy computer system to process transactions.
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Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
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Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
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• Handled all delegated tasks.
• Recognized for providing exceptional customer service.
• Earned reputation for hard work.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
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Worked alongside attorney and Paralegal on complex cases and legal processes.
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Filed court documents and legal pleadings with court clerk on behalf of attorney.
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Handled some office scheduling and made notes for deadlines, motions, and other important dates.
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• Completed electronic filings.
Scheduled appointments, court appearances, and depositions for busy law firm.
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• Conducted some legal research.
Organized documents to manage paper and electronic filing systems of clients.
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Prepared and drafted correspondence and legal forms to maintain smooth communications.
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Prepared for court hearings by organizing and summarizing documents.
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Contacted clients to schedule appointments and discuss progress of cases.
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Communicated pertinent information to clients via phone, email, and mail.
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Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
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Provide court service assistance to the criminal department, operations and pretrial service. Attend court sessions to provide critical informaton to Judges regarding eligibility of applicant for court appointed attorney, complete release agreements on behalf of the courts, monitor bench
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probation research and run criminal, driving records communicate and assist litigants and attorneys in using the court system processes documents filed with the court according to legal requirements and procedures, assist the public in the same manner
EDUCATION AND TRAINING
September 1985
Certificate Business Administration
SouthBay College, Baldwin Park, CA
June 1983
High School Diploma
San Antonio High School, Claremont, CA
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