Technical Writer Quality Assurance

Doug Manis

TECHNICAL WRITER

Seattle, WA 206-***-**** *********@*****.***

Portfolio: http://www.dougmanis.com

Technical writer with over 20 years’ experience writing technical documents, specializing in REST API specifications. Comfortable in fast-paced environments. Collaborates and empathizes with product owners, developers, and customers to get their feedback early. Gets involved early in the dev cycle and treats the docs as first-class product features.

Skills & abilities

• Skilled in writing developer-focused content, including REST API documentation, user guides, and troubleshooting guides.

• Strong editorial and review process management, focusing on clarity and accuracy.

• Experienced in Agile, Scrum, and Scrumban workflows, working closely with product owners and engineers.

• Expert at testing APIs using Postman and TestNG and reporting bugs.

• Familiar with Docs-as-Code methodology using Git and Markdown.

• Effective in using AI tools like Microsoft Copilot and Google Gemini to accelerate writing and editing.

• Able to read and explain object-oriented code (Java, C++, PHP) and write simple code samples.

• Communicates well across teams to get the content and technical reviews that the docs need. Experience

Haller Lake UMC – Project Manager (part-time) Seattle, WA August 2024 - present

• Write how-to guides and procedures.

• Manage networks, devices, and phones.

• Provide technical support for staff, including remote debugging. Airbiquity, Inc. Seattle, WA July 2010 – February 2024 Quality Assurance Manager January 2021 – February 2024 Quality Assurance Lead March 2014 – January 2021

Software Test Engineer January 2010 – March 2014

• Led documentation for a SaaS platform supporting global automotive APIs.

• Created and maintained REST API references, tested endpoints with Postman and TestNG, and logged bugs.

• Authored and maintained customer-facing guides, field notes, and release notes.

• Integrated the documentation work with the main engineering sprints and release cycles.

• Built and owned the documentation publishing process and managed the editorial and technical reviews.

• Mentored QA engineers and aligned test and doc coverage across releases. RadioFrame Networks – Technical Writer & Software Engineer Redmond, WA January 2001 – March 2009

• Defined the documentation process, templates, and versioning scheme.

• Wrote installation and configuration docs for SNMP tools and embedded cellular systems.

• Developed the document library and other internal tools using PHP with HTML/CSS/JavaScript, and MySQL.

• Implemented embedded web UIs to configure routers and other networking hardware. Education and Certifications

• B.S. in Technical Communication – University of Washington

• Specialization in API Documentation – UW Extension

• Professional Scrum Master I – Scrum.org

• Professional Scrum with Kanban I – Scrum.org

• Programming Courses – C, C++, SQL – UW Extension & Bellevue College Technical Environment

• Git, Subversion, ClearCase

• Markdown, XML, JSON, YAML, UML

• Postman, MySQL, Swagger, Wireshark

• MadCap Flare, RoboHelp, Confluence, SharePoint, Google Docs, Microsoft Word (with Copilot)

• Windows, Linux, macOS

• JIRA, Xray, ClearQuest, Bugzilla

• Languages: PHP, Python, HTML/CSS, SQL, C, C++, Java

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