Guest Service Beverage

Felix Ratemo

Nairobi, Kenya

Email: **************@*****.*** Phone: 074*******

Professional Summary

Motivated and customer-focused Food & Beverage Service professional with hands-on experience in fast-paced restaurant and hotel environments. Skilled in delivering excellent guest service, taking orders, serving food and beverages, and maintaining high standards of cleanliness and efficiency. Proven ability to work in a team and uphold customer satisfaction.

Core Skills

Food and Beverage Service, Guest Relations, POS System Operation, Restaurant Set-Up & Cleanliness, Menu Knowledge & Upselling, Team Collaboration, Time Management, Health & Safety Compliance

Work Experience

Waiter – Mawimbi Seafood Restaurant

Nairobi, Kenya Dec 2024 – Present

- Deliver exceptional dining experiences to guests in a fine-dining seafood restaurant.

- Communicate menu knowledge to customers and suggest daily specials.

- Coordinate with kitchen staff for timely order delivery.

- Maintain cleanliness and hygiene of dining area per restaurant standards.

- Use POS system to process orders and payments accurately.

Intern – Food and Beverage Service, Fahari Gardens Hotel

Utawala, Kenya May 2024 – Aug 2024

- Assisted in setting up banquet events and dining areas.

- Greeted guests, took food and beverage orders, and ensured customer satisfaction.

- Trained on standard hospitality procedures and food safety.

- Supported team in daily restaurant operations during busy shifts.

Education

Certificate in Food and Beverage Service

Boma International Hospitality College 2024

Bachelor’s Degree in Disaster Management with IT

Maseno University 2020 – 2024

Additional Training & Certifications

First Aid Training – St. John Ambulance

Customer Service & Communication – Internal Restaurant Training

Languages

English – Fluent

Kiswahili – Fluent

References

Available upon request.

Contact this candidate