Customer Service Human Resource

JAMAL AMIMI

*** ****** ******, ********, ** *****

********@***.*** 646-***-****

OBJECTIVE

To secure a position in management, bookkeeping, accounting, payroll, or taxation, where I can utilize my education and professional experience to contribute to organizational success.

EDUCATION

American International College – Springfield, MA

Master’s degree in business: Accounting and Taxation

Bachelor’s degree in business: Accounting

Springfield Technical Community College – Springfield, MA

Associate Degree in Business: Accounting

Lycée Mohammed V – Kenitra, Morocco

Baccalaureate Certification in Business: Accounting

SKILLS

Proficient in QuickBooks (3 years), Peachtree, and Oracle software (2 years)

Strong customer service and leadership skills

Effective problem-solving under pressure

Ability to work independently and as part of a team

Proficient in Microsoft Office Suite: Excel, Access, Word, PowerPoint, Outlook

Excellent communication and interpersonal skills

Quick learner and adaptable

Fluent in English, French, and Arabic (speaking, reading, and writing)

EXPERIENCE

Dexian Inc / Intuit TurboTax – Remote

Tax Professional

Seasonal – Assisted customers with preparing and filing tax returns

Hilton Garden Inn – Springfield, MA

Front Desk / Night Auditor

Performed nightly audit processes and front desk operations

Non-Profit Data Management – Springfield, MA

Accounts Payable Clerk (Part-time)

Aug 2022 – Nov 2022

Springfield Public Schools – Springfield, MA

Math Tutor / Paraprofessional

Feb 2019 – Apr 2022

ServiceNet Inc. – Northampton, MA

Counselor / Site Manager / Relief Manager

Dec 2019 – Present

Berkshire County Arc – Pittsfield, MA

Relief Staff / Direct Care

Mar 2020 – 2024

Rosegar Inc. – Springfield, MA

Cashier / Customer Service Representative

SANGY Inc. – Gas Station Retail Clerk

Operated Lotto machine, processed MoneyGram transactions, handled product orders

Adam Transportation – Charlotte, NC

Dispatcher

Booked loads for drivers, managed daily transactions, performed bank reconciliations

Propark America – Sheraton Hotel – Springfield, MA

Customer Service Representative

Atlas Mini Market – Springfield, MA

Cashier / Customer Service

Operated Lotto machine, Western Union, and fax services

ADDITIONAL STRENGTHS

High level of confidentiality and integrity

Effective communication with all levels of personnel

Team-oriented and dependable

Strong decision-making and problem-solving abilities

REFERENCES

Naveen Sharma, Program Director, Service Net – 413-***-****

Andy Jasvinder, Owner, One Stop & Crazy Andy Liquors – 413-***-****

Dominic Gentille, Former Coordinator, Springfield Public Schools – 413-***-****

Adam Awel, Owner/Manager, Kwik Pick – 413-***-****

Contact this candidate