Front Desk Customer Service
Resume:
Chegutu
National ID- 32-234956-V-15
Female
*************@*****.***
MAPFIRO TENDAI MERCY
OBJECTIVE
To work for a dynamic organization that challenges my skills and intellectual properties to enhance personal growth and career growth opportunities.
To secure a Front office manning position, leveraging my technical skills, where I can apply my excellent communication and organizational skills to deliver outstanding customer service and effective administrative support.
SKILLS & ABILITIES
A self-motivated, hardworking and dynamic team player who is eager to learn with patience and has good interpersonal skills.
A self-starter who takes initiatives aware of time, pressure and result oriented
Possesses prompt responsiveness to command and an innovative mind that is able to figure out different viable solutions to sited problems with relative case.
Strong attention to detail, with ability to maintain accuracy and confidentiality, and work in a fast-paced environment.
Proficiency in MS Office, Google Suite, or other productivity software, with ability to learn new systems quickly.
Proficiency in Adobe Creative Suite ( Photoshop and InDesign).
EXPERIENCE
MINISTRY OF HEALTH AND CHILD CARE CHEGUTU MUNICIPALITY
DEC 2020-JAN 2021
I was part of the COVID-19 awareness and response team. My responsibilities were to help coordinate logistics and operations for the team, ensuring seamless execution of COVID-19 response efforts. Preparing and disseminating critical information, such as situation reports, guidelines and updates to relevant stakeholders.
ETERNAL PEACE HEALTH AND FUNERAL SERVICES
2023-2024
My responsibilities were to handle client issues and assist them where necessary. My responsibilities included managing the reception area, ensuring a warm and professional welcome for clients and visitors. Coordinated front desk operations included handling phone calls, responding to emails and managing correspondence. I was also tasked with maintaining accurate records, files, and database, ensuring data integrity and confidentiality. Since it is a Medical Aid company, as client service officer, it was my duty to protect client information pertaining to their health. Part of the internship was to also provide administrative support to senior staff, including preparing documents.
EDUCATION
ST Fransis High School- 8 O LEVEL Passes
ST Fransis High School- 10 points
Currently studying Language Literature and intercultural Communication - University Of Zimbabwe
COMMUNICATION
I am a fluent and eloquent speaker in English, Ndebele and Shona which makes it easy for me to communicate with clients.
LEADERSHIP
Utilized strong leadership skills to coordinate front office operations, ensuring exceptional customer service.
Demonstrated ability to work collaboratively with colleagues, providing guidance and support to ensure effective teamwork and achieve shared goals.
REFERENCES
Ms Matindike
Supervisor- Eternal Peace Health and Funeral Services
MS BHEBHE
Supervisor– Chegutu Municipality
MAPFIRO TENDAI MERCY
*************@*****.***
CURRICULUM VITAE
MAPFIRO TENDAI MERCY
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