Customer Service Data Entry

**** ***** **** *****, ******, Ga ***** 404-***-**** **********@*******.***

Phyllis Wimberly

Objective

Seeking position to utilize customer service skills and experience with a company committed to growth and offer opportunities advancement.

Experience

May 2010-Present

Bank of America

Atlanta, GA

Operation Representative III

Process customers payments according to account specifications

Meeting Daily deadline in a fast pace environment and maintaining excellent quality

Cross train Data entry

June 1990-August 2008

Wells Fargo Bank

Atlanta, GA

Operation Representative IV

Provide professional customer service

Process TT&L Payments

Processing payments according to account specification, including some cash handling

Research and solve out-of balance transaction for teller

May 1986-June1990

Wachovia Bank

Atlanta, GA

Quality Control Specialist/Trainer

Train new employees and re-train existing employees, monitor work flow, and perform internal audits

Monitor DDA internal accounts; provide feedback to internal and external customers of outstanding ledger items.

June1984-May1986

Wachovia Bank

Atlanta, GA

Teller

Provide professional customer service

Perform basic transactions of a teller, such as accepting deposits and loan payments, cashing checks and issuing money orders, cashiers checks and redeeming saving bonds.

Cross-sells bank services and products

Education

1975-1978

Coffee High School

Douglas, GA

High School Diploma

1984-1986 DeKalb College Decatur, GA

References

References are available on request.

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