Customer Service High School
Resume:
Holly Fossum
Stanton, CA *****
****************@***********.***
Personable and dependable individual with proven time-management and collaborative skills developed through high school group projects and volunteer experience. Able to work with diverse cultures and situations in which cultural awareness and appreciation are fundamental, committed to providing exceptional customer service. Seeking opportunity to start a career with a company where strong work ethics are valued. Bilingual. Knowledge of Google software. 4 years of customer service experience 4 years of medical office
Willing to relocate to: Anaheim, CA - Garden Grove, CA - Stanton, CA Authorized to work in the US for any employer
Work Experience
Picked up the mail in the mailroom and Associate Health CHOC
2016 to Present
• Disinfected toys on the Emergency Department and Surgical floor
• Alphabetize and put papers in numerical order
• Picked up blankets and folded them for the NICU
• Bagged cookie dough for the coffee cart
• Greeted people as they walked in and directed them to correct location.
• Assembled medical supplies
• Helped entertain the patients while waiting for their appointments. Volunteer
Calvary Chapel La Habra - La Habra, CA
May 2014 to 2015
• Assisted Sunday School Teacher by helping the kids with crafts.
• Assisted in the special education class by reading books to the kids.
• Handed out snacks
Education
High School Diploma
Sonora High School
2015
Skills
Mail Room, Data Entry, Mail Sorting, Data Entry, Mail Sorting, Mail Clerk, Clerical, Customer Service Skills, Filing, Microsoft, Microsoft Word, Receptionist, Scheduling, Microsoft Office, Outlook, Organizational Skills
Assessments
Receptionist — Completed
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share_to_profile/ c3095c5e49301f4766942ec8eba8a91eeed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/3d483b0f843400ffaf237c227b2225f7eed53dc074545cb7 Reliability — Completed
September 2019
Tendency to be dependable and come to work.
Full results: https://share.indeedassessments.com/ share_to_profile/99b7ad3f8a8b34bb67453e4b3fdec67beed53dc074545cb7 Personality: Customer Service Fit — Proficient
August 2019
Assesses personality traits that result in high-quality customer service. Full results: https://share.indeedassessments.com/share_to_profile/ b3478244e426a662df1757c10d7439e3eed53dc074545cb7
Scheduling — Familiar
September 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_to_profile/ b7c1e9177fad120eb82ca20ef1890bd2eed53dc074545cb7
Call Center Customer Service — Completed
September 2019
Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/ f68775d1606590e51ca793b25e354d71eed53dc074545cb7
Customer Focus & Orientation — Completed
July 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/44f338e6ca494c480ed7417ea112392eeed53dc074545cb7 Front Desk Manager (Hotel) — Completed
August 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: https://share.indeedassessments.com/share_to_profile/ d35a058e3d7ff8434acd277fd1bdc97aeed53dc074545cb7
Attention to Detail — Completed
August 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: https://share.indeedassessments.com/ share_to_profile/8c1ae688d9e288a62d6ed93366ff84f6eed53dc074545cb7 Front Desk Agent (Hotel) — Familiar
August 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: https://share.indeedassessments.com/ share_to_profile/63223707c0cc5b2b8a32809d0c6898b4eed53dc074545cb7 Organizational Skills — Familiar
August 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: https://share.indeedassessments.com/share_to_profile/ f9604c4068ceb3146eac33107e6b811eeed53dc074545cb7
Electronic Medical Records: Best Practices — Completed July 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: https://share.indeedassessments.com/share_to_profile/ a890342cc0969d75831aaf7c43c15a37eed53dc074545cb7
Customer Focus & Orientation — Proficient
June 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ fd30f04331b1a25f7764e5c939043dc7eed53dc074545cb7
Verbal Communication — Familiar
May 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: https://share.indeedassessments.com/share_to_profile/ f446f1c6bcc8e47bcddf76477f536fedeed53dc074545cb7
Problem Solving — Completed
May 2019
Analyzing relevant information when solving problems. Full results: https://share.indeedassessments.com/share_to_profile/ f6b28353b6c109eb713ee5ed204b784feed53dc074545cb7
Customer Focus & Orientation — Highly Proficient
May 2019
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/5943343030a4af3c9920f4c35448a4fceed53dc074545cb7 Customer Focus & Orientation — Completed
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/94a0614bcd27ee15bc586c1a232d7097eed53dc074545cb7 Attention to Detail Skills — Familiar
April 2019
Measures a candidate’s ability to use diligence when drafting and editing documents. Full results: https://share.indeedassessments.com/ share_to_profile/5309703dcdb1c594daebb581afe8b870eed53dc074545cb7 Critical Thinking — Completed
March 2019
Measures a candidate’s ability to use logical approaches when solving problems. Full results: https://share.indeedassessments.com/ share_to_profile/2f66c3e7367c6bb8d4b29dfa37424e71eed53dc074545cb7 Data Entry Clerk — Completed
October 2019
Maintaining data integrity by detecting errors.
Full results: https://share.indeedassessments.com/share_to_profile/ f8c585939485dcd11037fd8404848ad6eed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Team player
• Hard worker
• Communication skill
• Listening Skills
• Strong work ethics
• Friendly demeanor
• Excellent communication skills
• Strong work ethic with focus on customer care delivery
• Capable of understanding and taking instructions
• Customer service-oriented
• Motivated self-starter
• Filing
Contact this candidate