Human Resources Manager

KHOA PHAN, SHRM-CP

Fountain Valley, CA 714-***-**** ***********@*****.*** www.linkedin.com/in/khoaphan-/ PROFESSIONAL SUMMARY

Strategic and results-driven Human Resources professional with SHRM-CP certification and years of progressive HR experience across talent acquisition, compliance, employee relations, and organizational development. Proven success in supporting global operations, and guiding teams through change, including mergers and policy transformations. Passionate about aligning HR strategies with business goals and growing within an organization. PROFESSIONAL EXPERIENCE

Buchwald Los Angeles, CA

Human Resources Manager Feb. 2024 - Present

● Direct all HR functions including employee relations, labor compliance, talent development, compensation, and leave administration (EDD, FLSA, FMLA, STD, LTD, EEO, ADA, OSHA)

● Develop and revise internal HR policies, procedures, and employee handbook to ensure ongoing compliance with federal, state, and local labor laws

● Lead annual performance review cycles to support 125+ employee development initiatives to enhance organization effectiveness and retention

● Conduct over 15+ workplace investigations involving harassment, discrimination, and policy violations; and recommend corrective action aligned with legal standards and organization policies

● Provide strategic counsel to senior leadership on driving organizational change and effective workforce planning United Talent Agency Los Angeles, CA

Associate, People July 2022 - Feb. 2024

Human Resources Coordinator May 2022 - July 2022

Human Resources Assistant Mar. 2021- May 2022

● Designed and implemented a universal global onboarding program spanning four time zones and five offices resulting in a 22% increase in employee satisfaction with company onboarding initiatives

● Conducted first day check-ins, midpoint evaluations, and exit interviews to gather valuable employee feedback to continually improve company initiatives, programs, and training methods

● Spearheaded and coordinated with over 40 departments, 10 vendors, and 50+ individuals to meticulously execute annual milestone awards honoring employees for achieving 5-25 years of service

● Supported full-cycle hiring processes including sourcing, screening, interviewing, and onboarding top-tier talent for key positions within the organization

● Hosted virtual “UTA Externship” program, which involves moderating discussions, virtual Zoom rooms, sending invitations, and scheduling with 20+ speakers to recruit for company’s talent pipeline CERTIFICATIONS

Society of Human Resources Management Loyola Marymount University Certified Professional Certificate (SHRM-CP) Human Resources Management Certificate EDUCATION

University of California, Santa Barbara Santa Barbara, CA Bachelor of Arts in Sociology, Minor in Asian American Studies SKILLS

HR Competencies: Employee Relations, HR Policy Development, Internal Investigations, Payroll, Learning & Development, Leave of Absence Management, HR Reporting & Analytics, Talent Acquisition, Workforce Planning Technical Skills: Workday, Paychex, ATS, ServiceNow, Microsoft Office Suite, Google Workspace, Box, Zoom, Slack

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