Customer Service Technical Support
Resume:
Tezhona Mock
Charlotte, NC *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Warranty Specialist
Old republic home protection-Charlotte, NC
January 2024 to January 2025
Helping customers complete home warranty orders getting new appliances, helping with plumbing issues, electrical & household items. I also helped lake payments for the plan or added credit cards to the accounts
Sales Representative
Frontier-Charlotte, NC
March 2023 to January 2024
Helped customers get internet for lower prices, completed profiles for new customers, took payments. Deposit Specialist
Bank of America-Charlotte, NC
January 2020 to September 2023
Help customers get more information about deposits and prevent scams Tech Support
T-Mobile-Charlotte, NC
February 2021 to July 2023
Helped customers fix their device or order them new ones. Fruit Bar Lead
Harris Teeter-Charlotte, NC
July 2021 to September 2022
Rentention Specialist
Spectrum (Charter Communication LLC)-Charlotte, NC July 2021 to September 2022
I worked for three different departments for spectrum Tech support - fixed devices and troubleshoot for customers Retention - help customers stay with the company
Collections- get payments for old bills or for the equipment needed to be returned. Assistant Manger
Family Dollar Assistant Manager-Charlotte, NC
January 2021 to July 2022
Gas Station Attendant/Cashier
7-Eleven-Winston-Salem, NC
April 2019 to October 2019
Help customers with there gas needs, Store needs even lottery Technical Support Specialist
Conduit Global-Greensboro, NC
February 2016 to June 2019
Waffle House
Waffle house-Graham, NC
April 2018 to April 2019
I cooked food for the customers and also served some days I was crossed trained MAINLY cooked Cashier and Customer Service
Mrs Winners-Greensboro, NC
February 2017 to June 2018
Cashier from 11-5pm from a period of 2-3pm I would run both cash registers by myself so the manger could prep.
Packer
Pratt Industrial-Greensboro, NC
May 2017 to October 2017
Packing batteries and shipping them off to the company that needs them Cashier and Customer Service
Dunkin Donuts Crew Member-Burlington, NC
May 2016 to July 2017
Pick Packer
Polo Ralph Lauren Factory Outlet-Greensboro, NC
August 2014 to August 2016
Education
High school or equivalent
Page High School
Skills
• Technical Support
• Customer service
• Windows
• Microsoft Word
• Cash handling
• Food Service
• Customer Service
• Technical support
• Typing
• Customer support
• Microsoft access, excel, power point (4 years)
• Crew Member
• Sales
• Microsoft Access
• IT support
• Manufacturing
• Help desk
• Microsoft Office
• Guest services
Certifications and Licenses
Presidents List
January 2023 to Present
2023 winter school term i was blessed the worh honor of being on the Deans list and Honors list
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