Customer Service Representative
Resume:
Bryce Brown
Boston, Ma ***19
**********@*****.***
Work History
Mass State Retirement Board July 2024- Present
* ****** **. ******, ** 02108
Customer Service/Mailroom
Customer Service Representative/Electronic Content Management
· Greet walk-in guest that inquire about retirement
· Take Daily trips to the secretary of the state office to retrieve mail and checks
· Sort and stamp mail with Pitney Bowes postage machine
· Receive and time stamp Fed-ex, Ups and Usps mail daily
· Scan and Index documents using Kodak Scanner
· Assist with changing toner and adding paper to all copy machines on 2 floors Forrest Solutions July 2019-July 2024
101 Seaport Blvd, Boston Ma 02210
Office Support/ Receptionist
● Provide real-time support for meetings on all office floors
● Verify the Occupancy of rooms and reclaim unused meeting space as appropriate
● Verify that rooms requirement meet clients expectations Scanning files, document
● Data entry
● Work with employees that are in need of secure access badges to building
● Answer telephone and clients requests with answering general questions, client information
● Direct Contact with guest to verify conference room reservations and cancellations Forrest Solutions
400 Atlantic Avenue, Boston Ma 02210 November 2017-July 2019 Office Services
● Sort and deliver Mail throughout building of 8 floors
● Receive, sign for and deliver confidential fed-ex Packages to Attorneys
● Receive Weekly Copy Paper Delivery and distribute throughout building to all copiers
● Order kitchen supplies for all kitchens and maintain and stock all coffee machines
● Daily interoffice mail deliveries to adjoining firm buildings
● Received and delivered incoming faxes and prepared outgoing mail according to USPS regulations Boston Public Health Commission
1022 Mass Ave, Boston Ma 02118 March 2017-November2017 Environmental Services
● Cleaned and maintained dorms and bathrooms at women’s emergency shelter
● Stocked cleaning supplies in storage closet while following appropriate guidelines
● Served lunch and dinner for 200 guest at emergency shelter
● Distributed linens while tracking Linen inventory as directed by work supervisor
● Refill toiletries and other restroom items within staff and guest bathrooms Sweep, mop and sanitize common and seating areas
● Properly dilute and used designated chemicals in accordance with sanitization procedures
● Cleaned staff and guest bathrooms daily
Goody’s Accounting June 2011 – Dec 2014
72 Messinger St, Mattapan Ma 02124
File Clerk
● Answered telephone calls and provided customers with contact information and price point estimates
● Distribute Office Computers and replaced older model
● Operated Microsoft Word and Excel computer programs
● Photocopied and Sorted all Tax documents in alphabetical order and according to content and dates
● Monitored inventory of office supplies such as paper, pens, post-its, note pads, and paper clips
● Greet Customers and guest upon arrival to the Office
● Delivered Tax documentation to clients home
Hemenway and Barnes LLP Feb 1999 – Nov 2009
60 State St, Boston Ma 02109
Mail Clerk
● Sorted and delivered incoming and outgoing mail to employees at the firm
● Received and processed any need documents for employees.
● Carried out daily trips to bank for deposits for the Accounting Dept.
● Maintained and placed services and preventive maintenance for copier and fax machines
● Received and delivered incoming Faxes and prepared outgoing mail in accordance with USPS regulations. Education
Boston High School Sept 1988 – Jun 1992
Boston MA, 02119
High School Diploma
Skills
Microsoft Windows Operating System
Microsoft Excel
Microsoft Word
PowerPoint Program
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