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SHAWNDA EVANS
**********@*****.*** 679-***-**** St. Cloud, FL 34769
Summary
Experienced in providing comprehensive customer service within the beauty industry, focusing on nail care and
treatments. Developed strong client relationships through effective communication and education on proper nail care
techniques, resulting in increased client retention. Managed appointment scheduling efficiently while ensuring prompt
resolution of inquiries across multiple support channels. Demonstrated attention to detail and time management skills in
delivering high-quality services to clients
Skills
© Nail art design
® Manicure techniques
© Pedicure techniques
® Nail care education
© Customer service
© Client retention
® Appointment scheduling
Time management
Conflict resolution
Communication skills
Attention to detail
Appointment management
Training and coaching
Promotional planning
Experience
Self Employed St. Cloud, Florida Provided manicures, pedicures and nail treatments to clients.
Nail Technician
02/1994 - Current
Developed creative designs on nails using a variety of colors and materials.
Promoted additional services to existing clients in order to increase
revenue
Educated clients on proper nail care techniques,
Provided exceptional customer service to ensure customer satisfaction.
Ensured prompt resolution of customers’ inquiries via phone, email or chat
support channels.
Education and Training
Kissimmee Beauty School Kissimmee, FL
Trade School
02/1994