Customer Service Client Retention

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SHAWNDA EVANS

**********@*****.*** 679-***-**** St. Cloud, FL 34769

Summary

Experienced in providing comprehensive customer service within the beauty industry, focusing on nail care and

treatments. Developed strong client relationships through effective communication and education on proper nail care

techniques, resulting in increased client retention. Managed appointment scheduling efficiently while ensuring prompt

resolution of inquiries across multiple support channels. Demonstrated attention to detail and time management skills in

delivering high-quality services to clients

Skills

© Nail art design

® Manicure techniques

© Pedicure techniques

® Nail care education

© Customer service

© Client retention

® Appointment scheduling

Time management

Conflict resolution

Communication skills

Attention to detail

Appointment management

Training and coaching

Promotional planning

Experience

Self Employed St. Cloud, Florida Provided manicures, pedicures and nail treatments to clients.

Nail Technician

02/1994 - Current

Developed creative designs on nails using a variety of colors and materials.

Promoted additional services to existing clients in order to increase

revenue

Educated clients on proper nail care techniques,

Provided exceptional customer service to ensure customer satisfaction.

Ensured prompt resolution of customers’ inquiries via phone, email or chat

support channels.

Education and Training

Kissimmee Beauty School Kissimmee, FL

Trade School

02/1994

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