Data Analytics Customer Support
Resume:
Yashasvee Dilliwar
Sr. ML Data Associate
*****************@*****.*** Hyderabad LinkedIn SUMMARY
Dynamic and technically proficient professional with 5+ years of experience in cloud platforms, scalable systems, automation, and customer support operations. Adept at troubleshooting distributed systems, enhancing workflows using automation tools, and leveraging data analytics for operational excellence. Proven expertise in Python, SQL, C++, and hands-on experience with AWS, Azure, and foundational knowledge of GCP. Passionate about driving innovation, process improvement, and delivering top-tier customer experiences. KEY SKILLS
Cloud Platforms: AWS, Azure, GCP (Familiar with Compute Engine, Cloud Functions, IAM)
Distributed Systems: ETL Development, Data Pipelines
Automation & Tools: C++, Python, SQL, Bash Scripting
Data Analytics: Statistical Analysis, Power BI, Tableau, Machine Learning Concepts
Scalable Systems Design: Cloud Deployment (AWS, Azure)
Process Optimization: Lean Six Sigma
Agile Development: Project Management, Incident Management, Workflow Improvement
Technical Skills: Linux Administration, Distributed Storage Systems EDUCATION
Bachelor of Engineering in Electronics and Instrumentation CSVTU, Bhilai (2013 – 2017)
CERTIFICATIONS
Lean Six Sigma Yellow Belt Nov 2024
Microsoft Certified: Azure AZ-900 Jan 2022
Oracle Cloud Generative AI Professional (1Z0-1127-24) Aug 2024
Agile Methodology Virtual Experience Program (Cognizant) May 2023 PROFESSIONAL EXPERIENCE
Sr. ML Data Associate
Amazon Hyderabad, Telangana (Mar 2024 – Present)
Enhanced task efficiency by 30% through the implementation of scalable data annotation workflows, aligning with Lean principles.
Provided expert guidance on complex data annotation tasks, achieving 98% accuracy through AI-based validation.
Collaborated with engineering teams to design and build automated annotation tools, boosting scalability and quality.
Optimized workflows using advanced statistical techniques, driving significant process improvements.
Championed continuous improvement initiatives and mentored junior team members to foster innovation.
Assistant Manager – Operations
Virtual Clone Bhilai, Chhattisgarh (May 2023 – Mar 2024)
Spearheaded operational initiatives, streamlining IT processes to enhance efficiency by 20%.
Managed cross-functional teams to deploy system automation solutions, improving endpoint management security.
Conducted RCI and KPI-based analysis, identifying inefficiencies and implementing data- driven improvements.
Led training programs for junior staff, fostering skill development and process understanding. Information Technology Service Engineer
Tech 36garh Durg, Chhattisgarh (Jul 2019 – Apr 2023)
Supervised in completing 15 govt. projects yielding a good turnover for the company and also took care of the documentations and monitored and gave feedbacks.
Benefited 1000+ children and teachers by providing them knowledge of Digital Technology Trends and technical knowledge.
Managed team of 12 in the training department.
Prioritized, self-learned and managed orders on Government e-Marketing platform (GEM) as 80% of orders were from GEM. Also, based on the internet traffic estimated and increased customer engagements.
Designed interactive dashboards using Power BI, enhancing decision-making processes.
Automated server performance monitoring and optimized AWS configurations to boost resource efficiency.
Represented the company in startup meets and competitions. 2 times in different categories won the best model prize.
Head of Training and Development
TECHB Durg, Chhattisgarh (Aug 2018 – Jul 2019)
Worked in Research and Development of 3D printers along with Manufacturing and Troubleshooting of 3D printers.
Conducted Training and mentorship programs of ATAL TINKERING LABS.
Helped in setting up an MIT fab lab in 36 Inc Business Incubation Centre. TECHNICAL SKILLS
Languages: Python, SQL, C++
Operating Systems: Windows, Linux
Databases: MySQL, Hadoop Distributed File System (HDFS)
Tools & Technologies: Hadoop, Spark, AWS, Azure, Automation Scripting ADDITIONAL INFORMATION
Languages: Fluent in English
Achievements: Certified as a Great Place to Work employee, recognized for contributions to organizational growth.
TECHNICAL SUMMARY
Operating Systems: Windows, Linux
Tools & Technologies: Hadoop, Spark, Automation Scripting
Incident & Issue Resolution: Experience with root cause analysis, SLO monitoring, stakeholder communications.
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