Delivery Driver Customer Service

Walter Robertson

Berwyn, Illinois ***** ● 773-***-**** ● *******.**@*****.***

Summary

Highly motivated professional offering 15 + years of experience in delivery driving and logistics coordination with a proven track record of efficient service and customer satisfaction. Inspiring team player known for being highly versatile. An individual who quickly masters new roles, responsibilities, and environments. Maintains a reputation for integrity, accountability, service excellence and a strong work ethic. Proven self-motivator and commits to exceeding expectations. Professional Experience

May 2021 – Current – RARE, O’Hare Airport – Chicago, IL Auto Transporter

• Maintain courteous and professional behavior.

• Ability to work with minimal supervision while maintaining high energy.

• Safely moves vehicles between airport and off-airport locations.

• Transports vehicles safely within the airport to various service areas.

• Follow all company safety policies and procedures and protect company assets.

• Provide outstanding customer service.

• Perform tasks independently with minimal supervision.

• Follow all safety procedures and maintain driver log. September 2021 – January 2023– Citi Care – Lake Zurich, IL Passenger Driver

• Performed regular safety checks on vehicles to ensure they are in good working condition before and after each trip.

• Transported passengers to designated locations safely and on time.

• Planed and followed the best route to ensure timely delivery of passengers.

• Adhere to traffic laws and safety regulations to avoid accidents or incidents.

• Ensure the cleanliness and proper maintenance of vehicles.

• Handle customer grievances and other issues professionally and timely.

• Report any incidents or accidents to the management immediately.

• Participate in training and courses to stay abreast of developments in the transport industry. September 2018 – July 2019- Glen Ellyn Storage – Carol Stream, IL Delivery Driver

• Delivered and installed appliances to customers in a safe, courteous, and timely manner as appropriate.

• Established and maintained outstanding relations with customers.

• Inspected delivery vehicles and ensure the safety and security of the loading and unloading process.

• Contacted customers to confirm delivery details.

• Determined placement of merchandise, follows safety protocols during deliveries, and conducted safety reviews.

• Maintained delivery logs.

December 2016 – August 2018 - Amazon – Lisle, IL

Delivery Driver

• Completed pre- and post-trip inspections, recording, and reporting any defects and malfunctions.

• Delivered packages to customers in a timely manner.

• Scan package to track and confirm delivery of package at requested destination.

• Practiced safe and secured loading methods to avoid damaging goods.

• Loaded and unloaded packages and mail on and off trucks. January 2012 – December 2016 – Home Depot - Chicago, IL Delivery Driver

• Delivered and installed appliances to customers in a safe, courteous, and timely manner as appropriate.

• Established and maintained outstanding relations with customers.

• Inspected delivery vehicles and ensure the safety and security of the loading and unloading process.

• Contacted customers to confirm delivery details.

• Determined placement of merchandise, follows safety protocols during deliveries, and conducted safety reviews.

• Maintained delivery logs.

January 2006 – December 2011 – Culligan Water - Forest Park, IL Delivery Driver

• Utilized related equipment and tools to install and service 5-gallon tanks, water softener salt and coolers.

• Collected fees due from customer when appropriate.

• Performed basic vehicle maintenance.

• Accurately load delivery truck with daily service products needed.

• Performed a daily safety check of Culligan vehicle.

• Completed delivery routes in a productive timely fashion, while meeting customer’s needs.

• Unloaded delivery truck and reloaded the truck for the next day.

• Organized all returned merchandise daily when returning from route.

• Load and unload PE tanks and water softener salt safely on trucks. July 2000 – January 2006 – 19th Century Women’s Club – Oak Park, IL Hybrid Position

• Completed cleaning according to daily and weekly schedules, including dishwashing.

• Maintained a clean kitchen, properly washed and sanitized dishes.

• Properly operated commercial pass-through dishwasher

• Keep dish area free of clutter and organized.

• Served drinks while maintaining a clean and sanitary bar area. Education and Certifications

• 1999 – 2000 – College Credits, Business Management o Harper Junior College, Palatine, IL

• 1993 - 1997 - High School Diploma

o Forest Park High School, Forest Park, IL

• 2018 – Forklift Certified

Skills

• Excellent communication and organizational skills

• Outstanding Customer Service

• Strong interpersonal and problem-solving abilities

• Familiarity with local streets, neighborhoods, and routes

• Highly responsible & reliable while exhibiting safe driving.

• Excellent time management.

• Ability to work well under pressure in a fast-paced environment.

• Ability to work cohesively as part of a team.

References available upon request

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