Walter Robertson
Berwyn, Illinois ***** ● 773-***-**** ● *******.**@*****.***
Summary
Highly motivated professional offering 15 + years of experience in delivery driving and logistics coordination with a proven track record of efficient service and customer satisfaction. Inspiring team player known for being highly versatile. An individual who quickly masters new roles, responsibilities, and environments. Maintains a reputation for integrity, accountability, service excellence and a strong work ethic. Proven self-motivator and commits to exceeding expectations. Professional Experience
May 2021 – Current – RARE, O’Hare Airport – Chicago, IL Auto Transporter
• Maintain courteous and professional behavior.
• Ability to work with minimal supervision while maintaining high energy.
• Safely moves vehicles between airport and off-airport locations.
• Transports vehicles safely within the airport to various service areas.
• Follow all company safety policies and procedures and protect company assets.
• Provide outstanding customer service.
• Perform tasks independently with minimal supervision.
• Follow all safety procedures and maintain driver log. September 2021 – January 2023– Citi Care – Lake Zurich, IL Passenger Driver
• Performed regular safety checks on vehicles to ensure they are in good working condition before and after each trip.
• Transported passengers to designated locations safely and on time.
• Planed and followed the best route to ensure timely delivery of passengers.
• Adhere to traffic laws and safety regulations to avoid accidents or incidents.
• Ensure the cleanliness and proper maintenance of vehicles.
• Handle customer grievances and other issues professionally and timely.
• Report any incidents or accidents to the management immediately.
• Participate in training and courses to stay abreast of developments in the transport industry. September 2018 – July 2019- Glen Ellyn Storage – Carol Stream, IL Delivery Driver
• Delivered and installed appliances to customers in a safe, courteous, and timely manner as appropriate.
• Established and maintained outstanding relations with customers.
• Inspected delivery vehicles and ensure the safety and security of the loading and unloading process.
• Contacted customers to confirm delivery details.
• Determined placement of merchandise, follows safety protocols during deliveries, and conducted safety reviews.
• Maintained delivery logs.
December 2016 – August 2018 - Amazon – Lisle, IL
Delivery Driver
• Completed pre- and post-trip inspections, recording, and reporting any defects and malfunctions.
• Delivered packages to customers in a timely manner.
• Scan package to track and confirm delivery of package at requested destination.
• Practiced safe and secured loading methods to avoid damaging goods.
• Loaded and unloaded packages and mail on and off trucks. January 2012 – December 2016 – Home Depot - Chicago, IL Delivery Driver
• Delivered and installed appliances to customers in a safe, courteous, and timely manner as appropriate.
• Established and maintained outstanding relations with customers.
• Inspected delivery vehicles and ensure the safety and security of the loading and unloading process.
• Contacted customers to confirm delivery details.
• Determined placement of merchandise, follows safety protocols during deliveries, and conducted safety reviews.
• Maintained delivery logs.
January 2006 – December 2011 – Culligan Water - Forest Park, IL Delivery Driver
• Utilized related equipment and tools to install and service 5-gallon tanks, water softener salt and coolers.
• Collected fees due from customer when appropriate.
• Performed basic vehicle maintenance.
• Accurately load delivery truck with daily service products needed.
• Performed a daily safety check of Culligan vehicle.
• Completed delivery routes in a productive timely fashion, while meeting customer’s needs.
• Unloaded delivery truck and reloaded the truck for the next day.
• Organized all returned merchandise daily when returning from route.
• Load and unload PE tanks and water softener salt safely on trucks. July 2000 – January 2006 – 19th Century Women’s Club – Oak Park, IL Hybrid Position
• Completed cleaning according to daily and weekly schedules, including dishwashing.
• Maintained a clean kitchen, properly washed and sanitized dishes.
• Properly operated commercial pass-through dishwasher
• Keep dish area free of clutter and organized.
• Served drinks while maintaining a clean and sanitary bar area. Education and Certifications
• 1999 – 2000 – College Credits, Business Management o Harper Junior College, Palatine, IL
• 1993 - 1997 - High School Diploma
o Forest Park High School, Forest Park, IL
• 2018 – Forklift Certified
Skills
• Excellent communication and organizational skills
• Outstanding Customer Service
• Strong interpersonal and problem-solving abilities
• Familiarity with local streets, neighborhoods, and routes
• Highly responsible & reliable while exhibiting safe driving.
• Excellent time management.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
References available upon request