Customer Service Representative
Resume:
Kattie Sensaliver
Cashier/Sales Associate
Houston, TX
************@*****.***
Personable and responsible Cashier with 10 years in retail and customer service. Solid team player with upbeat, positive
attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to
company success.
CORE STRENGTHS
Strong organizational skills Courteous demeanor
Seasoned in conflict resolution Energetic work attitude Active listening skills Adaptive team player
Sharp problem solver Opening/closing procedures
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Family Dollar
May 2017 to Present
1. Greet and assist customers with a smile.
2. Mark down items with the pdt gun.
3. Arrange items in their correct order
4. Manage shipping and receiving items.
• Managed nightly cash, register, financial and sales totals
• Acted as customer service representative
• Handled and submitted incoming sales calls
Cashier/Sales Associate
WALMART SUPERCENTER - Houston, TX
March 2005 to September 2016
Expressed appreciation and invited customers to return to the store. Worked as a team member performing cashier duties, product assistance and cleaning.Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Responsible for
ringing up customers in a timely manner and guaranteeing high level of customer service. Lead Cashier
99 CENTS ONLY STORE - Houston, TX
May 2003 to April 2005
Trained and mentored new cashiers. Maintained work area in clean and neat manner. Accepted merchandise returns.
Managed cashier shifts and breaks. Built and maintained productive relationships with employees. Greeted customers
promptly and responded to questions.
Education
DIPLOMA
Davidson High School - Saint Joseph, LA
May 1982
Skills
• Cash Handling
• Assistant Manager Experience
• Management
• Shipping & Receiving
• Store Management Experience
• Supervising Experience
Assessments
Customer Service Skills — Completed
January 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Completed
Verbal Communication — Familiar
January 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar
Attention to detail — Completed
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Customer focus & orientation — Completed
May 2021
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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