Customer Service Front End
Resume:
John William Gore, III
*** **** ***** ****, ********, NC 28327
Email: ********@*****.***
Profile
Experienced grocery front end customer service individual who is empathetic, courteous and cares about the customer. With over 10+ years’ experience, delivers what counts with pride. Strong integrity for customers, team and the company. A good listener works smart and open to making mistakes and learning from them. Ability to establish and maintain effective customer relationships with peers. I am willing to learn and open to new opportunities.
Education
Associate in Applied Science in Computer Technology
Sandhills Community College, Pinehurst, NC 28374
Graduated High School
Union Pines High School, Cameron, NC 28326
Recognition
Harris Teeter, Carthage, NC 29327
Recognized for 10 years of Service, 2021
Harris Teeter, Carthage, NC 28327
Recognized for Excellence in Customer Service, 2014
Skill Set
Product Knowledge
Active Listening
Patience
Courteous
Empathy
Relationship Building
Problem Solving
Positive Attitude
Focusing on the Customer’s Needs
Addressing concerns with a helpful and polite demeanor
Finding solutions to issues
Completed each company’s training including but not limited to: New HIre Orientation, Customer Service Network, Safety, Bagger Technical Skills and Product Knowledge
Professional Experience:
Harris Teeter, Carthage, NC
Front End Customer Service, Bagger & Stock Clerk Nov 2011 – Current
Smile and provided prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Greeting each customer and use their name whenever possible.
Maintained cleanliness and order in the bagging area including replenishing bagging supplies, as needed
Performed correct bagging procedures by placing products together in categories based on product area.
Provided carryout for in-store customers and parcel pickup service through Home Shop.
Loaded merchandise into customer vehicles carefully and adhere to customer’s requests.
Located, gathered and returned shopping carts to the assigned area in the store
Performed Stock Clerk duties when the regular Stock Clerk(s) call in sick or on vacation.
Cleaned with sterilized cleaner the bathroom floors, walls, each stall’s walls, commodes, sinks, mirrors and empty trash can.
General building maintenance i.e. swept and/or mopped the front of the store, cleaned doors and windows, used leaf blowers to clean front sidewalks, changed light bulbs, removed cigarette butts in flower beds
Regularly lifted and/or moved up to 40 lbs. and reach from 6 to 72 inches
Food Lion, Carthage, NC
Front End Customer Service, Bagger June 2004 - Oct 2011
Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Greeting each customer and use their name whenever possible.
Maintain cleanliness and order in the bagging area including replenish bagging supplies, as needed
Perform correct bagging procedures by placing products together in categories based on product area.
Providing carryout for in-store customers and parcel pickup service through Home Shop.
Loading merchandise into customer vehicles carefully and adhere to customer’s requests.
Locate, gather and return shopping carts to the assigned area in the store.
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