Help Desk Systems Administrator

Chris Dycus

303-***-**** ********@***.*** Englewood, CO

Experience

South Seas Data Englewood, CO

Hardware Technician/QA/UAT/VM Ware tech support/Windows Systems Administrator 01/2010 – 05/2025

• Hardware repair on printers, desktops, magnetic card readers, and check scanners.

• Quality control of outgoing equipment including visual inspections and testing internal components.

• Desktop imaging including software certifications, drivers, and IP configurations.

• Help desk support for issues on units in the field.

• In charge of testing custom Windows 10 images for security issues, reliability and functionality.

• Monthly User Acceptance testing for Windows security updates as well as testing when new drivers and software is released.

• Tier 1/2 monitoring and tech support for zero clients in a virtual machine environment including software and driver installation.

• Monthly testing for software roll outs for custom websites, new software and hardware changes.

• Monthly ROM silo testing looking for issues with software and website changes.

• Windows System Administrator with experience modifying group policies, registry settings, system permissions, and users and groups.

• Some Linux support

U.S. Security Associates Glendale CO

Security Officer (part-time) 04/2009 - 01/2010

• In charge of making sure the community was locked up after hours.

• Monitoring and checking traffic flow into a gated community overnight Northrop Grumman Information Technology Denver, CO Migration Technician (Contract Position) 02/2009 - 03/2009

• Citrix migration technician including system backups and driver installation Voit Flex Site Englewood, CO

Tier 1 iPhone representative (Contract position) 09/2008 - 01/2009

• Tier 1 representative for iPhone, iTunes and Mac operation systems.

• Help to increase productivity through CSAT's, logging and call resolution. Go2IT Golden/Broomfield CO,

System Migration/Field Service Technician (Contract position) 02/2008 – 03/2008

• System migration and backups on existing hard drives.

• Transferring files from backups to new employee systems.

• Installation of hardware.

• Minor help desk fixes for VPN's, software issues, and hardware problems. United Parcel Service Commerce City/Englewood CO, Warehouse Worker/Training Supervisor/Area Supervisor 06/1993 – 07/2007 Supervised 10-15 employees at one time in multiple areas.

• Maintained inferred computer system in charge of sorting and shipping packages. Researched and created trend reports based on weekly performance.

• Safety member in charge of training and violation issues.

• Training of new employees on work procedures and safety.

• Sorting packages to the proper transport vehicles.

• General package handing duties.

Jefferson Hills INC. Aurora, CO

Milieu Counselor 10/2000 - 08/2001

• Daily responsibilities for resident safety and treatment activities.

• Personal discussion on everyday problems and concerns the residents may have had. Daily notes on residents activities in medical record format. First Federal Savings Bank Lakewood, CO

Mailroom Clerk 01/1990 - 04/1991

• Performed daily mail routine

• Assisted in HR administrative duties.

Skills

Excel, Word, Windows, Hardware Repair, PC building, Component level support for PC Hardware, Software Testing, Software Development, Mac OS, Printers, VMWare, Citrix, PC, Network Administration, Comptia A+, Microsoft Certified Professional (MCP ) Education

South Seas Data (Coursera) Englewood CO

IT Certificates 03/2018

• Google IT Support Professional Certificate Specialization.

• IT Security: Defense against the digital dark arts.

• System Administration and IT infrastructure Services.

• Operating Systems and You: Becoming a power user.

• Technical Support Fundamentals.

• The Bits and Bytes of Computer Networking.

Hensmann Learning Center Englewood, CO

Comp TIA certificates 06/2007

• Network +

• CompTIA, A+ Technician

• Microsoft Certified Professional (MCP)

Metropolitan State College of Denver Denver, CO

Psychology/ Biology 04/2000

• B.A. Psychology

Red Rocks Community College Lakewood, CO

General Studies 06/1995

• Associate of Arts

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