Servicenow Developer Public Sector

Mohammed Ayinde

************@*****.*** 972-***-****,Richardson Texas United States.Certified

ServiceNow Developer & Administrator ITSM Medicaid/Public Sector JavaScript & Glide Scripting

Professional Summary

Certified ServiceNow Developer and Administrator with over 7 years of experience supporting and enhancing ITSM modules within complex environments, including public sector and Medicaid-focused organizations. Proven expertise in ServiceNow platform administration, workflow design, scripting, and system integrations. Skilled in monitoring system health, managing user roles, resolving technical issues, and implementing scalable ITSM enhancements aligned with organizational goals. Adept at collaborating across IT leadership and business units to drive platform adoption, documentation, and training. Holds ServiceNow Certified System Administrator (CSA) and Application Developer certifications. Core Skills

● ServiceNow ITSM Administration: Incident, Problem, Change, Knowledge, Service Catalog

● System Health & Performance: Monitoring, troubleshooting, root cause analysis, break/fix support

● Development & Configuration: Business Rules, Client Scripts, UI Policies, Workflow design

● JavaScript & Glide API: Custom scripting, integration development, update sets, scoped apps

● Medicaid/Public Sector Experience: Platform expansion readiness, compliance, digital services

● Reporting & Dashboards: Custom report creation, KPI tracking, operational dashboards

● Collaboration & Documentation: User guides, system documentation, training delivery Professional Experience

ServiceNow Consultant / Developer

Walmart – Remote Feb 2024 – Present

● Serve as a key contributor for ServiceNow ITSM module enhancements, monitoring system health and troubleshooting incidents.

● Develop and maintain business rules, workflows, and service catalog items to streamline request fulfillment.

● Collaborate with cross-functional teams to align ITSM processes with organizational compliance requirements.

● Prepare detailed documentation and provide training to end users and administrators on ITSM functionalities.

ServiceNow Developer / Administrator

North Texas Tollway Authority – Plano, TX Apr 2022 – Jan 2024

● Administered the ServiceNow ITSM module supporting Incident, Change, and Problem workflows, ensuring platform reliability and user access control.

● Designed and implemented customized scripts and UI policies to automate service request processing and CI updates.

● Conducted root cause analysis for ServiceNow incidents and implemented fixes to improve system stability.

● Created reports and dashboards for IT leadership to monitor key service metrics and SLAs.

ServiceNow Consultant (ITOM, CMDB, Discovery)

The Judge Group – Remote Jun 2021 – Mar 2022

● Supported integration of ITOM and ITSM modules in a public sector environment, focusing on Discovery and CMDB alignment with Medicaid infrastructure.

● Developed Glide scripting solutions and scoped applications to automate asset onboarding and incident workflows.

● Assisted in preparing the platform for expansion to include future digital service modules. Certifications

● ServiceNow Certified System Administrator (CSA)

● ServiceNow Certified Application Developer (CAD)

● ServiceNow Certified Implementation Specialist – Discovery (CIS–Discovery) Education

Bachelor of Science in Accounting

Lagos State University, Nigeria

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