Operations Manager General
Resume:
Carroll John Ochab Jr
Lake Jackson, Texas 77566
*********@*****.***
A challenging career position as a Director of Operations / General Manager, where my operational, technical, leadership and supervisory experience will be utilized to achieve increasing levels of operational goals with a progressive company. I have over 34 years’ experience as an Operations Manager, Project Manager, Plant Manager, Repair Officer, Electronics Material Officer, Facilities Manager, Quality Assurance Manager, Production manager, Security Manager, Safety Officer (OSHA 10/30 certified), US Navy Certified Fitness Manager, Warehouse and Distribution, Truck Driver with DOT experience and ROV/UUV operational/repair experience, Electronics Technician/Radio Operator, Stevedore, labor and ship terminal operations, HVAC Technician (trained and certified) and installer, HVAC Service Manager / Operations Manager, EPA Universal, Forklift, various cranes and various technical experience and expertise.
WORK EXPERIENCE
Manager Operations/Maintenance
Sunnova Solar
October 2022 – Present
Manager Operations/Maintenance - Identifies and implements service deflection procedures to continually lower service costs, while improving fleet performance. Lead continues improvement project across multiple functions in the organization. Coordinates with command of operations on the daily field-service schedule. Coordinates materials, inventory, technicians, and maintenance requirements. Manages service and work orders for prioritization. Ensures availability of tools necessary to maximize output; collaborates with the support service department head. Identifies and resolves issues as they relate to field service work-order closures. Works closely with field service management to identify and resolve issues affecting productivity and safety. Works with the safety department to ensure the work environment is safe for employees.
Assistant GM / Operations Manager
Freedom Air Heat and Plumbing
February 2022 to September 2022
Assistant GM / Operations Manager - I am responsible for managing HVAC technicians and administrative staff in providing outstanding customer service, repairs and installations. I am an effective communicator and train and develop our operational team and quality of support we provide to our customers. I am the center point for all escalations, I ensure we meet and exceed company and customer requirements. I manage dispatchers and ensure company systems and procedures are followed. In the 8 months of operations, we have made over 4.5 million and continue to strive to be the best in delivering high level of customer service on a consistent basis.
General Manager / Service Manager
Goettl Air Conditioning & Plumbing
March 2020 to February 2022
Assistant GM / Operations Manager - I am responsible for managing HVAC technicians and administrative staff in providing outstanding customer service, repairs and installations. I am an effective communicator and train and develop our operational team and quality of support we provide to our customers. I am the center point for all escalations, I ensure we meet and exceed company and customer requirements. I manage dispatchers and ensure company systems and procedures are followed. In the 8 months of operations, we have made over 4.5 million and continue to strive to be the best in delivering high level of customer service on a consistent basis.
Operations / Service / Maintenance and Equipment Coordinator
TerraSond
April 2019 to March 2020
Responsible for all maintenance activities and Coordination of repair and service of facilities and logistics for ship movement/coordination and equipment loadout. I am responsible and maintain compliance with all ITAR related equipment and ensure we are compliant when loading our equipment on vessels of opportunity. I manage ordering all supplies and procurement of equipment for survey teams and geospatial teams. I am accountable for controlled inventories and ensuring we have plenty of spare equipment and parts for the duration of the project. I coordinate all shipments of equipment into and out of Corpus office. I maintain all import and export documentation and ensure proper paperwork is completed and ready for customs inspection on arrival and departure. I developed, implemented and maintain training plans, emergency action plans, operational, service agreements and maintenance plans to be compliant with local governing agencies and consistent with standard operating procedures. I manage four service technicians and in process of developing standard operational procedures for operating and maintaining equipment. Developing a training program to alleviate mishandling and destroying equipment within house OUT program.
Service Manager
Texas Access Control
October 2017 to April 2019
Responsible for all service, repair, warranty and planned maintenance of control doors with automatic access, push button handicap and any door that needs repair or replacement. I manage and inventory all parts and equipment on hand and ensure procurement of material in a timely manner for new installs and repairs. Manage 7 personnel ensuring safety and all maintenance and repairs completed in accordance with company standards. I also manage all service contract and planned maintenance contract in which we have a total of over 900 contracts between Houston, San Antonio, Austin and Dallas which is all dispatched out of my branch.
General Manager / Operations Manager; ISL DOD
Insul-Tech / GURO
May 2013 to July 2017
Responsible for the contract management of equipment, services and managing the facility and disposal of US Navy and MARAD ships. Responsible for coordinating and managing tug crews to move vessels to Port of Brownsville. Coordinate all ship movements and logistics for moving ferrous and non ferrous material and equipment. Ensuring the material, Ferrous and Non ferrous material is removed for sale. Manages various crews in to include labor, environmental, shipboard and yard cutters. Managing over 15 managerial personnel ensuring compliance with all directives and operating procedures as directed by DOD, US Government agencies and company policies. Scheduling arrivals with Port Tugs and ensuring all personnel are ready to receive vessel upon arrival. Manage a 14 million dollar budget in dismantling of Ex-USS Aircraft Carrier from start to finish. Manage all planning and ensure we stay on track of all budget costs and report to the chain of command. Manages Warehouse and Distribution of materials for sale and shipping requirements to customers.
Director
Operations ESCO Marine Inc
May 2010 to May 2013
Responsible for the contract management of equipment, services and managing the facility and disposal of US Navy and MARAD ships. Responsible for coordinating and managing tug crews to move vessels to Port of Brownsville. Coordinate all ship movements and logistics for moving ferrous and non ferrous material and equipment. Ensuring the material, Ferrous and Non ferrous material is removed for sale. Manages various crews in to include labor, environmental, shipboard and yard cutters. Managing over 15 managerial personnel ensuring compliance with all directives and operating procedures as directed by DOD, US Government agencies and company policies. Manage a 14 million dollar budget in dismantling of Ex-USS Aircraft Carrier from start to finish. Manage all planning and ensure we stay on track of all budget costs and report to the chain of command. Manages Warehouse and Distribution of materials for sale and shipping requirements to customers.
Operations Manager/Security Manager
Cisco Systems
January 2008 to May 2010
Responsible for the safety and security of four secure facilities located throughout the United States. Manages over 12 personnel ensuring compliance with all directives and operating procedures as directed by DOD and other US Government agencies and the National Industrial Security Operating Manual (NISPOM). I manage a 6.8 million dollar budget and ensure accountability of all funding. I had responsibility and maintained compliance with ITAR regulations and worked with our classified customers ensuring compliance with FAR and DFAR regulations. Worked with customers ensuring proper documentation of all import and export materials and maintained documentation for each.
Command Docking Officer/ Maintenance Officer
US Navy
October 2000 to July 2008
Managed 60 military and civilian personnel in the repair and maintenance of the dry dock facilities, to include carpenter shop, tug crews, maintenance crew and dry dock operators. Carpenter shop was responsible for all wood working, from making cabinets, detailed mini subs for gifts and caps for the landing of submarines on dry dock blocks according the Command Docking Officer's specifications. Responsible for scheduling and coordinating dry dock maintenance, ship coordination, tug crews and operations reviewing and maintaining the command's dry dock manual, operating instructions and procedures, and mooring schedules. I participate in planning and coordinating to meet the berthing needs and logistic requirements of vessels moored at the waterfront sites at Kings Bay, GA. Managed the maintenance and refurbishment of the barges, Tugs and the 8 Trident submarines station in Kings Bay, Ga. Personally trained over 35 Command Duty Officers on waterfront security and dry dock operations through classroom training and on the job training of mooring vessels at various piers in the waterfront area.
Electronics Technician
US Navy
March 1982 to July 2008
Performs maintenance and calibration on electronic equipment for submarines, electronic detection and tracking equipment, electronic recognition and identification equipment, aids to navigation, and electronic equipment and components used for communication, cryptography, and navigation; possesses a general working knowledge of electricity and electronics. Reads and interprets schematics and block diagrams; uses test equipment and hand tools; repairs electrical/electronic cables and connectors; localizes malfunctions and repairs or replaces faulty parts or sub-assemblies. AN/WLR-8 SIGINT signal analyzer, An/WLR-1H, BRD-7 Direction finding analyzer and working with CTA's and CTM's with cryptographic equipment. US Navy Gage Calibration Coordinator.
Operations Officer, PMA, Electronics Material Officer
US Navy
July 2002 to April 2008
I was responsible for and managed 4 direct reports and over 80 civilian and military personnel in various shops to include sheet metal, welding, valve repair, manufacturing of parts with lathes and CNC machines. These personnel under my command and direction completed the metal work necessary to keep all types of shipboard structures and surfaces in good condition. They also maintain shipboard plumbing and marine sanitation systems, repair small boats, operate and maintain ballast control systems, and manage the Quality Assurance Program. I was responsible for scheduling and coordinating all material, manufacturing, receiving, inventory and shipping. I managed the machine shops and inventory control in accordance with all applicable directives and standard operating procedures. I acted as Production Management Assistant (PMA), directing Code 700 over 300 personnel in 13 divisional shops in the maintenance and repair of assigned Trident Submarines, Tugs and barges. Managed Warehouse and Distribution of materials (steel, Sheet metal, welding equipment, lathes, CNC machines and various other equipment for submarines and ships of the US Atlantic fleet and ships to advances ports for resupply and refurbishments in compliance with all DOD and US Navy Directives.
Maintenance Officer / Program / Project Manager Special Projects / QA Officer
US Navy
October 1997 to October 2002
Responsible as the Program / Project manager, for all functions of Unmanned Undersea Vehicles (UUV's) from development to maintenance and refurbishment through employment of a highly sophisticated system. Directed all aspects of mission from planning to execution. Developed and implemented all operating procedures, training and oversight in preparing a 15 man cadre of operators for deployment with the Collection Delivery Vehicle (CDV) system. As the quality Assurance Officer (QAO), supervised a 12 member unit responsible for establishing and conducting quality assurance inspections, audits, qualifications, training and audit deficiency corrections in accordance with COMSUBLANT/PAC QA Manual. I had responsibility and maintained compliance with ITAR, FAR and DFAR when working with classified customers on special projects.
Maintenance Officer / Operations Officer / Repair Division Officer
US Navy
July 1993 to October 2000
Responsible for directing over 370 military and civilian personnel in the repair, maintenance and alteration of electronic navigation, fire control, sonar equipment and mast and antenna systems on board assigned Trident submarines and other units as designated by COMSUBLANT/COMSUBGRU-10 and NSSC. I am responsible for planning, coordinating, reviewing and advising personnel on all repair and maintenance work including quality control normally performed at the beginning or end of repair periods. I acted as Production Management Assistant (PMA), directing Code 700 over 300 personnel in 13 divisional shops in the maintenance and repair of assigned Trident Submarines, Tugs and barges. Manages Warehouse and Distribution of materials for submarines and ships of the US Atlantic fleet and ships to advances ports for resupply and refurbishments.
Security Manager/Safety Officer/CMS Custodian
US Navy
July 1990 to July 1997
Responsible to the Commanding Officer for the various physical security systems, control and management, technological assessment, system development, classified inventory, security clearances, visitor request, access control, security awareness, information security and communication security. Performed compliance inspections of computer security/document handling requirements.
EDUCATION
Bachelors In Electronics
Associate in Security
SKILLS
Sustained Superior Performance
Outstanding Leadership and Management Skills
Prog ram Manager
Supply Officer
Operations Officer
Security Manager
Electronics Material Officer
Safety Officer (OSHA Certified)
Transportation Officer
Weapons Officer / Force Protection/Anti-Terrorism Officer
Facility Manager
Hazardous Material/Waste Coordinator / OSHA 10 certified
Outstanding Communication and Supervisory Skills
US Navy Fitness Coordinator and Instructor
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