Customer Service Exceptional
Resume:
Diana Medina
Brownsville, TX *****
********.****@*****.***
Professional Summary
To obtain an opportunity to work for your company, by allowing me to provide my skills that I strongly believe will be effectual. I am well capable of facing any challenges that can lead to reaching my goals, and I have confidence in your company that will allow me to do so. Work Experience
Cashier/Customer Service
Walmart-Los Fresnos, TX
May 2025 to July 2025
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Trained new employees on operating cash registers effectively
• Suggested alternative products when requested items were out of stock
• Maintained confidentiality of sensitive financial information during transactions Teleperformance
CSR-Brownsville, TX
December 2023 to February 2025
Increased my customer service skills by 100%
Improved by computer skills by 100%
Allowed me to develop fast and efficient ways of resolving issues Clear communication and active listening were often recognized by the company Empathy, patience, while maintaining a positive language were often acknowledged by superiors Time management and organization were prioritized often
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
• Developed strong relationships with key clients through regular communication and personalized support
• Collaborated with the sales team to identify upselling opportunities during interactions with customers, contributing to an increase in average order value by XX%
• Utilized CRM software to accurately document interactions with customers and track issue resolution progress
Education
Associate Degree in Criminal Justice
Texas Southmost College
January 2021 to December 2023
Skills
• Problem solving
• Stocking
• Leadership
• Cash register
• Cash handling
• Retail math
• Retail sales
• Management
• Basic math
• Communication skills
• Phone etiquette
• Sales
• Spanish
• Computer Skills Problem solving Communication Leadership Bilingual Animal Care Customer Service Time management Problem management Active listening Conflict resolution Teamwork Social skills Empathy Charisma Analytical thinking Flexibility Negotiation Creativity Patience Honesty Assertiveness
• Communication
• Customer service
Certifications and Licenses
TABC Certification
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